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Phoenix, Arizona, United States Highgate Full time

{"Overview": "As a Senior Sales Manager at Highgate, you will be responsible for driving hotel revenue through effective sales strategies and exceptional customer service. Your primary goal will be to develop and maintain strong relationships with key accounts, identifying new business opportunities and maximizing occupancy and Average Daily Rate (ADR).", "Responsibilities": ["Attend daily Highgate Hotel Business Review (HHBR) meeting to stay informed about hotel operations and sales performance.", "Develop a comprehensive understanding of hotel operations, including Food and Beverage, Guest Services, and Reservations, to effectively communicate with clients and identify new business opportunities.", "Ensure knowledge of and adherence to company sales policies and SOPs, and lead the sales team in maintaining high standards of sales performance.", "Meet or exceed set sales goals, operating the Sales Department within established sales expense budget.", "Initiate and follow up on leads, maintaining an active sales solicitation program to drive new business.", "Monitor production of top accounts and evaluate trends within your market to inform sales strategies.", "Regularly contact existing accounts based on the Account Coverage Program, meeting or exceeding sales solicitation call goals as assigned by the Director of Sales.", "Invite clients to the hotel for entertainment, lunches, tours, and site inspections to build relationships and drive sales.", "Assist in implementing special promotions relating to direct sales segments, parties, sales blitzes, etc.", "Assist in preparing required reports in a timely manner, maintaining accurate records of sales performance.", "Be familiar with all Highgate Hotel sales policies and selling techniques, with an emphasis on maximizing occupancy and ADR.", "Conduct professional, thorough site inspections of the hotel with clients, exhibiting key features and benefits of the property.", "Use the hotel's computerized sales management system to manage business, including generating reports, entering business, blocking space, and building accounts.", "Meet and greet onsite contacts, ensuring a positive and welcoming experience for clients.", "Abide by Prime Selling Time (PST) to maximize sales opportunities.", "Develop networking opportunities through active participation in community and professional associations, activities, and events.", "Review meeting planner evaluations with the Director of Sales to ensure issues receive follow-up.", "Entertain clients, handling inquiries as part of the Inquiry Day Program.", "Must be able to effectively communicate verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.", "Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.", "Must be able to multitask and prioritize departmental functions to meet deadlines.", "Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.", "Attend all hotel required meetings and trainings, participating in coverage as required.", "Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.", "Maintain high standards of personal appearance and grooming, including wearing nametags.", "Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.", "Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.", "Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.", "Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.", "Must be able to maintain confidentiality of information.", "Perform other duties as requested by management.", "Qualifications": ["At least 2 years of progressive hotel sales experience in a specific market; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.", "Must have a valid driver's license in the applicable state.", "Must be skilled in Windows, Company approved spreadsheets, and word processing."]}