Customer Service Advocate

2 days ago


Greenville, South Carolina, United States WESCO International Full time
About the Role

We are seeking a highly skilled Customer Service Advocate to join our team at WESCO International. This role is ideal for individuals who possess excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Serve as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Analyze customer needs and escalate complex issues to relevant departments as needed.
  • Collaborate with internal stakeholders to provide seamless support and resolution.
Requirements
  • High school diploma or equivalent required; associate's degree preferred.
  • 2-4 years of relevant experience in customer service or a related field.
  • Excellent interpersonal and communication skills, with the ability to work effectively in a diverse environment.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.
Compensation and Benefits

The estimated salary for this role is $55,000 - $65,000 per year, depending on location and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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