Customer Service Representative

3 weeks ago


Clare, Michigan, United States Mercantile Bank Full time
Job Description

Mercantile Bank is seeking a highly motivated and customer-focused Customer Service Representative to provide exceptional sales and service experiences for our clients. As a key member of our team, you will be responsible for building strong relationships with customers, understanding their financial needs, and delivering tailored solutions to meet their goals.

About Us

Mercantile Bank is a leading financial institution dedicated to delivering innovative financial solutions that empower individuals and businesses to achieve their dreams. With a strong commitment to inclusivity, innovation, and collaboration, we strive to create a positive impact on our communities and foster a culture of excellence within our organization.

Responsibilities and Daily Duties

  • Provide exceptional customer service and sales experiences to meet the financial needs of our clients
  • Build strong relationships with customers through active listening, needs-based selling, and tailored solutions
  • Stay up-to-date on banking products and services to effectively communicate and promote them to customers
  • Collaborate with colleagues to achieve sales and referral goals
  • Participate in community activities and events to promote Mercantile Bank and build relationships with potential customers

Requirements and Qualifications

  • High School Diploma or equivalent
  • 2 years' experience in customer service in a retail sales environment
  • Experience with needs-based selling and providing exceptional customer service
  • Experience working in Retail Banking is preferred

Work Schedule

This position works banking hours Monday - Friday, 8:30 am - 5:30 pm, with some Saturdays required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel may be required for meetings and training.

Equal Employment Opportunity

Mercantile Bank is an equal opportunity employer committed to maintaining a diverse and inclusive workforce. We welcome applications from individuals with diverse backgrounds, perspectives, and experiences.



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