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Commercial Service Technician
2 months ago
Tennant Company is seeking a skilled Commercial Service Technician to join our team. As a key member of our Service team, you will be responsible for maintaining, troubleshooting, and repairing battery and robotic Tennant products at customer facilities.
Key Responsibilities- Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical and electrical issues on customer-owned Tennant products and similar competitor models.
- Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
- Create and maintain records of all service activities and business reporting documentation.
- Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
- Follow all safety protocols and utilize proper PPE.
- Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.
- High school diploma or equivalent.
- Valid driver's license and meet Tennant Company driving policy requirements.
- 0-2 years of experience in troubleshooting and repairing mechanical and electrical systems, reading and interpreting electrical schematics, using hand and power shop tools, equipment, and diagnostic devices, and using a personal computer, MS Office Suite, and email.
- Vocational schooling in automotive/diesel/electrical.
- Previous experience and knowledge in working on Electro-Mechanical Equipment systems and components, working in a field service position, and working directly with customers.
- Must be able to lift 60 pounds, frequently lifting 30 pounds. Assistance should be provided for items weighing over 60 pounds.
- Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily.
- Position requires driving a van to and from customer sites daily, occasionally up to 3 hours of driving daily.
- Competitive Salary.
- Performance-based incentives structure.
- Excellent benefits package (eligible on 1st day of employment).
- Company Service Vehicle.
- Cell phone and Tablet.
- Uniforms.
- Specialty Tools.
- Comprehensive training program including ride-along, virtual, and factory-based training.
- Monday-Friday schedule; work-life balance.
