Advanced Solar Performance Technician
2 weeks ago
At Sunrun, we are committed to revolutionizing the way we harness energy. Our mission begins with our employees, and we prioritize creating a workplace that champions diversity, inclusion, and belonging.
Position Overview
The Advanced Solar Performance Technician plays a crucial role in executing sophisticated troubleshooting and intricate service diagnostics. This position is also tasked with mentoring and nurturing the growth of fellow team members within the Field Performance division. A valid electrical certification in accordance with state regulations is a prerequisite for this role.
Key Responsibilities
- Coordinate, oversee, and uphold the warranty and service timetable.
- Collaborate with the Electrical Foreman, Construction Supervisor, and Branch Manager to effectively distribute labor resources for service and warranty initiatives.
- Facilitate training and development programs for Field Service Technicians and Field Communications Technicians.
- Conduct regular meetings to align and educate the local field service team on best practices.
- Support the onboarding and training processes for new members of the field performance team.
- Consistently surpass established goals for field performance metrics, including turnaround time, customer experience ratings, and average dispatches completed.
- Assist with additional tasks such as inspections and site audits as assigned.
Qualifications
- Minimum of 3 years of field construction experience, with at least 1 year as a service technician in the solar sector.
- A high school diploma is mandatory.
- Experience in PV design or electrical systems is advantageous.
- Possession of a valid state or local Electrical Journeyman license is required.
Skills and Competencies
- In-depth knowledge of the National Electrical Code (NEC) and relevant standards.
- A proactive team player with a strong desire to succeed.
- Demonstrated excellence in customer service.
- Exceptional verbal and written communication abilities.
- Strong organizational and time management skills.
- Proficient in computer applications.
Electrical/PV Installation Expertise
- Comprehensive understanding of current NEC codes and the ability to interpret single-line diagrams and PV systems from installation to connection.
- Solid grasp of electrical principles related to solar interconnection and operational standards.
Safety Commitment
- Adherence to company safety protocols and the ability to identify and report safety hazards.
- Encouragement of safe work practices among team members.
Customer Service Orientation
- Ability to build rapport and foster loyalty with both external and internal stakeholders.
- Maintain professionalism and tact in all communications.
Results-Driven Approach
- Proven ability to meet deadlines and performance metrics.
- Ability to work independently and collaboratively in a fast-paced environment.
Problem-Solving Skills
- Strong logical reasoning and troubleshooting capabilities.
- Ability to take ownership of issues and escalate when necessary.
Physical Requirements
- Capability to transport materials and equipment, lifting up to 50 pounds frequently and up to 100 pounds with assistance.
- Ability to work on rooftops and navigate various surfaces, requiring frequent physical movements.
- Willingness to work outdoors in diverse weather conditions.
Disclaimer
This description outlines the general nature and level of qualifications and responsibilities expected of employees in this role. It is not intended to be an exhaustive list of all duties and qualifications required. Sunrun Inc. is an equal opportunity employer, making employment decisions based on merit and business needs.
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