Optical Specialist

This role provides exceptional patient experiences through the selection, measurement, and fitting of eyewear to meet all patient needs. The successful candidate will support the practice in establishing itself as the premier destination for vision care in the community.

• Custom fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen, providing a voice for peers.
• Take and record measurements, adjust or fit eyewear correctly, ensuring finished eyewear meets standards and patient requirements.
• Explore patient needs and priorities by asking open-ended questions.
• Assist peers with difficult or complex areas of product needs and prescriptions.
• Utilize practice tools and adhere to company policies and procedures.
• Anticipate problems, explore underlying reasons, and develop long-term solutions to ensure patient satisfaction and expectations are exceeded.
• Possess the ability to multi-task, prioritize, and manage time with competing priorities.
• Commit to delivery dates and times, seek feedback, and ask for referrals.
• Strive for exceptional results on KPIs and competencies.
• Present, celebrate, and educate patients at the time of dispensing.
• Take pride in maintaining a clean, attractive, and organized practice appearance, securing and protecting company assets.
• Inform management of safety opportunities and demonstrate safe work practices.
• Possess a 'can-do' spirit and strong drive for results, with a desire for continual learning and improvement.
• Adhere to company policies and procedures, including discounting, promotions, and inventory management.
• Work weekends and evenings in support of business needs (varies by location).
• Adhere to attendance and daily time-keeping requirements.
• Adhere to all company policies and procedures.
• Sell on your feet 80-100% of the time.
• Consistently maintain proper dress code.
• Perform other duties as assigned by Practice Manager or as business needs dictate.

• High School graduate or equivalent.
• Active state optical licensure; must maintain license.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of inventory management systems.
• Strong basic math skills.
• Sales skills - ability to use and carry a tablet.
• Embraces new technology and change.

• Previous eyecare and/or customer service experience.
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.