Implementation Support Lead

3 weeks ago


Charlotte, North Carolina, United States OneCloud Inc Full time
About the Position

We are seeking an Onboarding Solutions Specialist to join our team at OneCloud Inc. As a key member of our customer success team, you will play a vital role in ensuring seamless onboarding experiences for our customers.

About the Job

The Onboarding Solutions Specialist will be responsible for managing and coordinating the onboarding process for new customers from start to finish. This includes initial setup, data import, and configuration based on customer requirements.

Key Responsibilities:
  • Work closely with customers to understand their business goals and map out an implementation plan to ensure our SaaS solution meets their needs
  • Provide customers with relevant resources, documentation, and support materials to foster self-sufficiency and better user experience
  • Collaborate with the Support and Product teams to resolve customer issues during onboarding, escalating when necessary
Requirements:
  • 2+ years in a customer-facing role, preferably in SaaS onboarding, customer success, or support
  • Experience with SaaS platforms and an ability to quickly learn and explain complex software
  • A strong desire to help customers achieve success and the ability to handle challenging situations with empathy and professionalism
Compensation and Benefits:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as comprehensive benefits including health, dental, vision, and retirement plans.



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