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Guest Service Ambassador

2 months ago

Des Plaines, Illinois, United States The Rose Hotel by Hilton Full time
{"title": "Guest Service Representative", "description": "Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at The Rose Hotel by Hilton. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In/Check-Out: Greet and welcome guests, complete check-in procedures, and ensure a smooth check-out process.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide assistance with any concerns.
  • Cash Handling: Process transactions, manage cash, and maintain accurate records.
  • Communication: Answer phone calls, respond to messages, and maintain effective communication with guests and team members.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Previous customer service or hotel experience required.
  • Skills: Friendly demeanor, excellent communication and customer service skills, good organizational and prioritization skills.
What We Offer

As a Guest Service Representative at The Rose Hotel by Hilton, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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