Payment Processing Team Member
3 weeks ago
Job Title: Payment Processing Team Member
Department: i3 Education
Job Location: Canton OH Office
Summary of Position
The Payment Processing Team Member position is a key member of our payment processing team. The primary function of this position is gathering the necessary data and launching the on-boarding process of new payment processing merchant accounts. The individual should also have software support experience knowledge as outlined below or equivalent industry knowledge.
Duties & Responsibilities
- Demonstrate excellent quality of support to our customers (customer first approach).
- Provide email and phone communication with customers.
- High availability to ensure timely and accurate response to all inquiries.
- Respond to requests from customers, business partners and internal co-workers in a timely manner.
- Utilizes phone, email, and remote connections to gather the necessary data for the merchant on-boarding process.
- Proficient and high level of accuracy with data entry.
- Other tasks as directed by the reporting Manager.
Desired Skills
- Good written, verbal, and keyboard typing skills.
- Well organized.
- Excellent with customers.
- Comfortable on a computer and experience with Microsoft Office.
- Positive attitude and willingness to learn.
- Contribute to a positive team environment.
Distinguishing Features
An employee in this role provides support to our customers on-boarding new merchant accounts for our payment processing solutions. This includes assisting the customers from the user's perspective, meeting the needs of the merchant account on-boarding process. This position requires a friendly, professional, and courteous approach to ensure a positive customer experience.
Education & Experience
A high school diploma or GED is required. Bachelor's degree from accredited college desired.
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