Client Support Specialist

4 days ago


Decatur, Illinois, United States The Salvation Army Central Territory Full time
Job Title: Client Support Staff

We are seeking a dedicated and compassionate Client Support Staff to join our team at The Salvation Army Central Territory. As a key member of our social services team, you will play a vital role in providing emotional, spiritual, and guidance to residents, while maintaining compliance with our established policies and procedures.

Key Responsibilities:
  • Provide emotional, spiritual, and guidance to residents, ensuring their well-being and safety.
  • Maintain compliance with The Salvation Army's established policies and procedures, including the Employee Manual, Shelter Guide, and Resident Guidelines Booklets.
  • Conduct intake and assessment interviews, ensuring familiarity with shelter documents and forms.
  • Perform breathalyzer and urinalysis tests as needed, taking necessary action and logging results.
  • Supervise daily resident chores and room responsibilities.
  • Assist with meal preparation, clean-up, and facility maintenance.
  • Supervise and coordinate daily activities, including laundry, cleaning, and security.
  • Organize and lead special programs as assigned by supervisor.
  • Assume responsibility for the development and implementation of client service plans.
  • Generate statistical data reports as assigned, adhering to government guidelines.
  • Maintain necessary logs and reports, adhering to departmental budgets.
  • Develop and implement the department's annual budget in conjunction with the Divisional Finance Department and Divisional Social Services Director.
  • Be available to work any shift as assigned, with flexibility to adapt to changing needs.
  • Participate in outdoor and off-property trainings as assigned.
  • Represent The Salvation Army in a professional manner, upholding our Doctrines, mission statement, values, and position statements.
Requirements:
  • High School Diploma or Equivalent.
  • Prior experience with social service agencies or related fields is helpful but not necessary.
  • CPR First Aid and Emergency First Aid training is preferred.
  • Certification from The Salvation Army Safe from Harm trainer is preferred.
Work Environment:

This position requires light to moderate physical work, with regular periods of standing, walking, and lifting up to 50 pounds. The work environment is an office setting with a low to moderate noise level.

The Salvation Army is an equal opportunity employer. We encourage candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree to apply.



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