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Healthcare Operations Manager

2 months ago

Fayetteville, Arkansas, United States Main Street Health Full time
About the Role

We are seeking a highly skilled and experienced Clinical Market Manager to join our team at Main Street Health. As a Clinical Market Manager, you will play a critical role in leading our Health Navigators in your market and driving our mission to provide value-based care to rural America.

Key Responsibilities
  • Lead and Manage Health Navigators: Serve as the manager for the Health Navigators in your market, providing full managerial responsibilities and ensuring they have the resources and support they need to succeed.
  • Develop Strategic Relationships: Develop and maintain relationships with partner clinic administrators, providers, and staff to address questions or concerns and ensure seamless communication.
  • Recruit and Train Team Members: Partner with Market and Regional Leaders to hire, train, and manage a team of Health Navigators, providing them with the skills and knowledge they need to excel in their roles.
  • Design and Execute Training Programs: Design and execute healthcare education and professional development trainings for the Health Navigators in your market, ensuring they have the knowledge and skills they need to provide high-quality care.
  • Establish Communication Channels: Create clear and efficient communication pathways between Health Navigators and the central office, ensuring that all stakeholders are informed and up-to-date.
  • Monitor and Analyze Performance: Track and analyze operational and clinical data and key performance indicators, identifying areas for improvement and implementing changes as needed.
  • Troubleshoot Challenges: Troubleshoot operational and clinical challenges and offer support to the Health Navigators, ensuring that they have the resources and guidance they need to overcome obstacles.
  • Contribute to Process Improvement: Contribute to ongoing process improvement efforts to enhance our operational outcomes and ensure that we are providing the best possible care to our patients.
  • Visit Clinic Locations: Make regular visits to our primary care partner clinic locations to visit Health Navigators and check-in with key stakeholders at the clinic, ensuring that we are meeting the needs of our partners and patients.
Requirements for This Role
  • Passion for Community: You love your community and want to see it thrive, with a deep understanding of the challenges and opportunities facing rural America.
  • Excellent Communication Skills: You enjoy meeting new people and developing relationships, with excellent communication and interpersonal skills.
  • Strong Leadership Skills: You are an excellent manager who can create a following, with a proven track record of leading high-performing teams.
  • Clinical Experience: You have clinical experience working with patients and medical professionals, with a strong understanding of the healthcare system and the challenges facing rural providers.
  • Problem-Solving Skills: You have superior problem-solving skills and are comfortable with a fast-paced startup environment, where change is the norm.
  • Self-Starter: You are a self-starter who is comfortable with a remote working environment, with a strong ability to work independently and manage multiple priorities.
  • Education and Certification: You hold a bachelor's degree and have a clinical license (Nursing or Social Work) or equivalent experience.
  • Full-Time Role: This is a full-time role, requiring a commitment to working a standard full-time schedule.