IT Infrastructure Specialist
2 weeks ago
Job Summary:
The City of Houston is seeking an experienced IT Professional to join our team as an IT Professional - Infrastructure. This role will be responsible for ensuring the IT and Operational Technology (OT) infrastructure is maintained and works reliably to meet business needs.
Key Responsibilities:
- Provide day-to-day operational support for existing infrastructure services and end-user support for those services.
- Complete moderate to complex technical assignments and project-based work to promote the effective use of new and existing technology.
- Mentor junior infrastructure support staff.
- Manage moderate to complex service requests through resolution or escalation to another team member.
- Work with external suppliers for the ongoing support and maintenance of relevant hardware and software.
- Participate in an on-call rotation with other staff.
- Keep users at all levels of the organization informed of progress or problem resolution.
Requirements:
- Bachelor's degree in Computer Science, Management and Information Systems (MIS), or a closely related field.
- At least five (5) years of technology experience supporting IT infrastructure, including networks, security, and hardware.
- System-specific technical certifications will often be required.
Preferred Qualifications:
- Strong background in the library industry.
- Team leader with a fully proficient knowledge of established standards.
- Knowledgebase acquired from years of client support experience.
- Interpersonal skills, troubleshooting skills, decision-making, problem analysis, and resolution.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and dynamic work environment.
How to Apply:
Only online applications will be accepted for this City of Houston job. Please submit your application through our website.
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