Customer Experience Associate

7 days ago


Kyle, Texas, United States Massage Envy Full time

**Join Our Team at Massage Envy Kyle Marketplace**

We're looking for a motivated and customer-focused Sales & Customer Service Associate to help us deliver exceptional experiences for our clients. If you're passionate about providing top-notch service and have a talent for building strong relationships, we'd love to hear from you

**Key Responsibilities:**

  • Deliver outstanding customer service to ensure client satisfaction and loyalty
  • Promote Total Body Care services by educating clients on new and expanded offerings, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions

**What We Offer:**

  • A competitive base pay of $15 or more per hour, plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) plan
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule to maintain a healthy work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 45% off all products

**Requirements:**

  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer abilities, as well as multitasking capabilities
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

**Salary Estimate:** Based on industry standards and local cost of living, we estimate the salary range for this position to be around $35,000-$45,000 per year, depending on experience and qualifications.



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