Customer Service Representative
6 days ago
We are seeking a highly motivated Customer Service Representative to join our team at Crunch Fitness - Undefeated Tribe. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our club members and staff.
In this role, you will create a warm and welcoming environment for all guests, promote membership privileges, and deliver on new member enrollment expectations. You will also assist with membership sales, retail product sales, and tanning services, while maintaining a professional and courteous disposition.
This is an exciting opportunity to work in a fast-paced, collaborative environment where we strive to enrich the lives of others through the power of well-being.
About the Role- Greet all members and guests with a smile and enthusiasm
- Assist with membership, retail, and tanning product sales
- Promote membership privileges, including tanning, group fitness, small group training, and childcare
- Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
- Check in all members and guests in accordance with company procedures
- Answer phones in a courteous, helpful, and professional manner
- 1 year of experience in a service-oriented position preferred
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
- Strong customer service orientation
- CPR/AED certification required (can be obtained within 30 days of hire)
- $12-14/hour + Commission
- PTO
- Subsidized health insurance coverage (health, dental, vision) for full time positions
- Basic Life and AD&D
- HSA
- Short-term disability
- Free gym membership
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