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Senior Commercial Collection Manager

1 month ago

Downers Grove, Illinois, United States Executive Alliance Full time
Job Overview

Our client, a leading financial services company, is seeking a seasoned Senior Commercial Collection Manager to join their team. This is an excellent opportunity for a motivated and experienced professional to leverage their skills in a growth-oriented environment.

The ideal candidate will have a strong background in commercial collection agency experience, with a proven track record of achieving collection goals and driving performance improvements. They will be responsible for coaching collectors, ensuring compliance with government regulations and company policies, and providing leadership in quality and process improvement initiatives.

Key responsibilities include:

  • Providing guidance and support to collectors on collections policies and procedures.
  • Assisting collectors with challenging calls and ensuring a high level of customer service.
  • Monitoring performance metrics and providing insights to drive improvement.
  • Leading quality and process improvement initiatives to enhance overall performance.
  • Collaborating with the team to achieve collection goals and drive business growth.

This is a fantastic opportunity for a seasoned professional to take on a leadership role and drive business success in a stable and well-capitalized company.

Responsibilities include:

  • Leading a team of collectors to achieve collection goals and drive performance improvements.
  • Developing and implementing strategies to enhance collection performance and drive business growth.
  • Collaborating with the leadership team to drive business objectives and achieve company goals.
  • Providing coaching and guidance to collectors to ensure compliance with company policies and procedures.
  • Analyzing performance metrics and providing insights to drive improvement.

This is a challenging and rewarding role that requires a strong leader with excellent communication and interpersonal skills. If you are a motivated and experienced professional looking for a new challenge, please apply today.