Customer Service Specialist

2 weeks ago


San Luis Obispo, California, United States SESLOC Credit Union Full time

SESLOC Credit Union is seeking a dedicated and enthusiastic individual to enhance the experience of our valued members. As a Contact Center Representative, your primary responsibility will be to assist both current and prospective members through telephone communication. You will address fundamental inquiries regarding our credit union's offerings and provide assistance with online banking and mobile applications.

Your role will also involve promoting and informing callers about various credit union products, including loans, deposit accounts, and digital banking solutions, aimed at helping them achieve their financial aspirations.

Key Responsibilities:

  • Achieve service level targets for phone calls, emails, and other forms of communication.
  • Ensure that all interactions with members and potential members are conducted with professionalism and accuracy.
  • Collaborate effectively with team members to meet collective goals and objectives.
  • Thrive in a dynamic and fast-paced work environment.
  • Maintain proficiency in the technology applications utilized within the credit union.
  • Exhibit strong verbal and written communication skills.
  • Prior experience in customer service is preferred.

Qualifications:

A high school diploma or GED is required, along with six months to two years of relevant experience, which may include time spent in preparatory roles or a combination of education and experience.

As a Contact Center Representative, your schedule will typically fall between 8 AM and 6 PM, Monday through Friday, with the expectation of working approximately one Saturday per month from 9:00 AM to 1:00 PM.

Bilingual proficiency in English and Spanish is preferred.

SESLOC Credit Union is an Equal Opportunity Employer.

As part of the hiring process, SESLOC may conduct background checks, including bond, credit, and criminal history checks, with your prior authorization.



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