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Customer Service Specialist
2 months ago
SESLOC Credit Union is seeking a dedicated and enthusiastic individual to enhance the experience of our valued members. As a Contact Center Representative, your primary responsibility will be to assist both current and prospective members through telephone interactions. You will address fundamental inquiries related to credit union offerings and provide assistance with online banking and our mobile application.
Your role will also involve promoting and informing callers about various credit union products, including loans, deposit accounts, and digital banking services, aimed at helping them achieve their financial objectives.
A successful candidate for the Contact Center Representative position will demonstrate the following skills and attributes:
- Achieve service level targets for phone calls, emails, and all forms of communication.
- Handle member interactions with professionalism and accuracy.
- Collaborate effectively with team members to reach collective goals.
- Thrive in a dynamic and fast-paced environment.
- Exhibit proficiency in the technological tools utilized at the credit union.
- Possess strong verbal and written communication skills.
- Prior experience in customer service is preferred.
Education and Experience: A high school diploma or GED is required, along with six months to two years of relevant experience, which may include time spent in preparatory roles or a combination of education and experience.
As a Contact Center Representative, your schedule will typically range from 8 AM to 6 PM, Monday through Friday, with the expectation of working approximately one Saturday per month from 9:00 AM to 1:00 PM.
Bilingual proficiency in English and Spanish is preferred.
SESLOC Credit Union is an Equal Opportunity Employer.
As part of the hiring process, SESLOC may conduct a bond check, credit check, and criminal history check, obtaining your authorization prior to these actions.
