Senior Operations Executive

14 hours ago

Ridgeland, South Carolina, United States FC Compassus LLC Full time

The Hospice Area Executive of Clinical Operations (Hospice Administrator) is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation.

The Hospice Area Executive of Clinical Operations (Hospice Administrator) is responsible for the overall planning, directing, organizing, staffing, monitoring and reporting on, all patient care activities operating within the philosophy, mission and budget capabilities of the hospice program.

The Hospice Area Executive of Clinical Operations (Hospice Administrator) is responsible for oversight to ensure high-quality delivery of patient services and compliance with the Conditions of Participation for the Medicare Hospice Benefit and State Hospice Benefit as directed by Compassus' organizational mission, policy, and procedure.

Maintains full responsibility for all day-to-day functions related to patient/family care services and any/all issues related to assuring high care quality, services monitoring, services documentation thereof and maximum utilization of all care related resources and related costs through program-level Hospice Directors of Clinical Services.

Responsible for managing the "Big 5" of programs in assigned area: pharmacy, medical supplies, durable medical equipment, mileage and labor.

Owner of Pre-Bill compliance and unbilled outcomes.

Ensures that Hospice Directors of Clinical Services are monitoring and maintaining adequate care staffing as is required to appropriately meet patient/family service needs and works with their Regional Vice President to ensure information about program needs and outcomes are communicated for budgetary and planning purposes.

Ensures that productivity and performance standards are being met by all disciplines, by working closely with and through the supervising Hospice Director(s) of Clinical Services) and assuring that those standards are in compliance with current job descriptions and monitored and recorded through timely annual appraisals.

Ensures that all Conditions of Participation, regulatory standards and Standards of Care are being met, as per corporate policy and procedure and reporting variances or concerns to the program director in a timely manner.

Ensures that any/all care staff orientation/education requirements are met by working closely with and through the supervising Hospice Director(s) of Clinical Services, corporate education coordinator and corporate clinical services department, reporting variances or concerns to the Regional Vice President in a timely manner.

Regularly participates in internal and external hospice care related education programs, as is necessary to assure positive vendor/physician relations, educational requirements, regulatory compliance and as may be directed by the Regional Vice President.

Functions as an effective, positive and supportive senior member of the hospice management team.

Coordinates closely with the Hospice Area Market Executive to set a clear, consistent, positive, professional and empowering example of professional management for the Hospice Director(s) of Clinical Services and staff to model expectations Intentional visits and maintains positive relationships with, contracted facilities/vendors to praise (when appropriate), problem solve (when appropriate) and assures positive lines of open communications are open and available, reporting variances or concerns to the Hospice Area Market Executive in order to co-create solutions while keeping the Regional Vice President fully appraised of those visits, outcomes and relationships in a timely manner.

Coordinates, monitors and reviews activities and performance of all contracted, patient related, ancillary services (pharmacy, DME, lab, therapies, etc.).

Serves as the program's primary liaison to ancillary vendors, reporting service variances or concerns to the Hospice Regional Executive of Clinical Operations in a timely manner.

Has the primary responsibility for budgetary compliance with all patient/family services related expenses and for any patient/family services related budgetary projections.

Assures the appropriate delegation, training, coordination and monitoring for the daily supervision and oversight of all compliance and documentation requirements inclusive of teammate appraisals, admission documentation and budget preparation/reporting.

Works closely with the Hospice Regional Executive of Clinical Outcomes and the Director of Quality Outcomes to assure clinical excellence outcomes in all locations.

Works closely with the Hospice Area Market Executive to plan, manage and monitor all hospice expenditures in a fiscally responsible manner in accordance with the program's budget.

Works in collaboration with the Hospice Area Market Executive to ensure that all patient and customer service level agreements are met or exceeded, and all variances are identified and remedied.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training teammates ; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Oversight of compliance of 5% volunteer hours per program

Manages palliative care program in area.

Associate or Bachelor's degree in Nursing strongly preferred.

Two (2) to three (3) years of leadership and nursing experience in hospice or healthcare strongly preferred;

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Competency in general nursing theory, techniques and practice.

High integrity, including maintenance of confidential information such as patient records.

Must be able to work a flexible schedule to include nights and weekends.

Role requires 50% travel across the United States including all time zones and weather conditions.

Adaptations can be made to accommodate team members with disabilities.

Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected.

Routine use of standard medical equipment and tools associated with clinical care is essential.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success.

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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