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Referral Coordinator

2 months ago

Seattle, Washington, United States Seattle Indian Health Board Full time
Job Summary

The Referral Coordinator - Patient Access Specialist position at Seattle Indian Health Board is responsible for ensuring patients have access to specialty care services by developing exceptional relationships with SIHB providers, relatives, and community partners to ensure specialty care needs are met.

Key Responsibilities
  • Acting on the orders of providers generates referrals for the medical, dental, behavioral health and nutrition and family services departments.
  • Enters referrals into organizations EHR software and sends referrals with assembled relevant medical records to specialists.
  • Generates referrals for continuation of care when requested by specialists.
  • Reviews patients' insurance statuses, including primary care physician (PCP) assignments.
  • Assists patients and patient-services staff with PCP changes to facilitate referrals.
  • Track and document referral outcomes for providers using organization's software.
  • When requested by specialists, follow up with the ordering provider; collect and route specialists' chart notes to the appropriate provider.
  • Complete patient-records requests.
  • Collaborate with Care Coordinators to assist relatives in obtaining the medical care and scheduling appointments.
  • Knowledge of medical center practices and procedures; familiarity with medical terminology and insurance coding.
  • Computer skills and software aptitude.
  • Excellent phone manner; communication, organizational and customer-service skills.
  • Assist in identifying high-risk patients and flag appropriately in the Electronic Health Records (EHR) system.
Qualifications
  • 1+ year(s) of clinical work with patient care/case management.
  • 1+ year(s) of customer service experience.
  • EPIC experience highly desirable.
  • Strong physical assessment skills.
  • Strong organizational, time management and interpersonal skills.
  • Strong ability to consistently identify, address and monitor problems, while offering/implementing solutions within acceptable interpretation of departmental policies and procedures.
  • Ability to multi-task comfortably while working with a high degree of professionalism.
  • Exceptional interpersonal skills with the ability to develop relationships with Relatives and provide them with a positive experience.
  • Proficiency in Microsoft Suite programs.
  • Ability to demonstrate strong written, verbal and interpersonal communication skills with varying levels of internal and external agencies and medical professionals.
  • Ability to work independently in a fast-paced, patient-focused environment with a professional demeanor. Functions well in stressful situations and prioritizes well with minimal direction.
  • Adaptable to implemented changes and able to follow processes and procedures.
Work Environment

Normal office environment. Most work involves sitting, standing, working at a computer, processing paperwork, scheduling appointments via phone and fax machine. Consistent interpersonal engagement with patients and staff.