Insurance Business Growth Leader

2 days ago


Austin, Texas, United States Jerry Full time
Your Impact

As the Director, CX Operations & Strategy, you will have a significant impact on Jerry's growth and success. You will build and maintain a high-performance culture among both onshore and offshore teams, setting ambitious goals, holding teams accountable, and addressing underperformance quickly. Your expertise will help us go from 5 million to 50 million customers and become a $5 billion business in the next few years.

Key responsibilities include:

  • Managing a team of 50+ inbound contact center agents within the financial services industry
  • Driving team performance indirectly through first-line people managers
  • Making improvements to processes and training to increase team efficiency

We offer a competitive salary of $150,000 - $200,000 per year, depending on experience, plus benefits and opportunities for career growth and professional development.



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