Transportation Customer Account Senior Leader
4 days ago
We are passionate about learning and cultivating an environment of safety, honesty, and mutual respect. Our team is dedicated to being the best and giving our best every day.
Job Responsibilities:- Provide strategic leadership to National Customer Account teams to increase profitability.
- Develop and implement customer strategies to drive business growth.
- Manage resources to provide proper staffing, equipment, and communication capabilities.
- Analyze customer data to identify trends, statistics, and issues.
- Generate concise and actionable insights based on data analysis.
- Identify positive and negative customer satisfaction patterns.
- Stay current with industry trends and technology.
- Proactively work to assist others in achieving the organization's objectives.
- 5+ years' experience in customer service, customer relations, or sales required.
- 2 years' leadership experience in customer service, customer relations, or sales required.
- Previous experience in the transportation industry required.
- Bachelor's degree in business or equivalent combination of education and/or experience required.
- Must be able to demonstrate solid judgment and discretion while creating solutions and providing problem resolution to complex issues/circumstances.
- Must be able to lead, influence, and motivate employees at all levels in a cross-functional, diverse, and changing environment.
- Must possess exceptional interpersonal, decision-making, and analytical abilities with a creative approach to problem-solving.
- Must have strong decision-making skills and be able to negotiate effectively.
- Must be experienced in preparing and delivering compelling arguments and presentations in a way that impacts and influences others and successfully builds coalitions for key initiatives.
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package including 401(K), Medical, Dental, Vision, Disability, Supplemental, and Life Insurance.
- Paid Time Off.
- Employee Stock Purchase Plan.
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Phoenix, Arizona, United States Swift Transportation Full timeJob OpportunitySwift Transportation is seeking a strategic leader to join our National Customer Account teams. As a Senior Leader, you will play a crucial role in driving profitability and providing innovative solutions to our customers.Key Responsibilities:Provide strategic leadership to national customer account teams to drive profitability and...
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