Luxury Hotel Rooms Coordinator

22 hours ago


New Orleans, Louisiana, United States Four Seasons Hotels Limited Full time
About Four Seasons

We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.

About the Location

Riverfront luxury in one of America's most celebrated cities. Our landmark tower offers a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.

About the Role

The Rooms Controller is responsible for assigning rooms for all arrivals while keeping personal guest preferences and stay history in mind. This team member must be highly personable and be able to engage with all guests, including elite and other VIP guests as well as department leaders throughout the hotel. This position must be able to handle all guest interactions with the highest level of hospitality and professionalism, accommodate special requests, resolve guest complaints, and assist guests in all general inquiries about the hotel.

Key Responsibilities
  • Assign rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Special focus on Elite guests and other VIP guests.
  • Closely partner with Housekeeping team on status of room vacancies and occupancies as well as guests' preferences and needs.
  • Partner with additional departments to ensure all guests' needs are met.
  • Closely partner with Sales and Marketing team as well as additional departments to ensure showrooms are prepared.
  • Professionally engage and communicate with guests and team members.
  • Utilize daily hotel reporting and hotel computer platforms to manage guest preferences/needs and occupancy of hotel rooms.
  • Assist other departments (i.e. Front Desk) when needed and regularly attend weekly department meetings.
Requirements
  • Must be fluent in English, written and verbal.
  • Education in Hospitality Management preferred.
  • At least 3 years' previous supervisory experience in luxury hospitality preferred.
  • Ability to effectively communicate with team members from all departments.
  • Demonstrates strong leadership, ability to actively engage with GM/ Hotel Manager, Restaurant GM, PR/ Marketing team, Operations team and Elite/VIP guests.
What We Offer
  • Rewarding Work Culture.
  • Excellent Mentoring, Training and Development Opportunities.
  • World Class Medical, Dental, and Vision Insurance Program.
  • Discounted Stays at Four Seasons Worldwide after 6 Months.
  • Holiday and Vacation pay (9 paid Holidays including Mardi Gras).
  • Complimentary employee meals prepared by the Four Seasons Culinary Team.
  • Complimentary dry cleaning of employee uniforms.
  • Discounted parking.
  • 401k participation with a company matching program.
  • And Much More.
Visa Requirements

Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Visa sponsorship is not available.



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