Hotel Room Cleaner

2 weeks ago


New Orleans, Louisiana, United States Westin New Orleans Full time

Compensation Type:
Hourly

Company Overview:
Highgate Hotels is a leading real estate investment and hospitality management firm recognized for its innovative approach within the industry. The company is a prominent player in major U.S. markets such as New York, Boston, Miami, San Francisco, and Honolulu, while also expanding its footprint in Europe, Latin America, and the Caribbean. Highgate's extensive portfolio boasts an asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The organization offers expert guidance throughout the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate is also known for its creativity in developing unique hotel brands and employs industry-leading proprietary revenue management tools to enhance performance and maximize asset value. With a seasoned executive team comprised of some of the industry's most experienced hotel management professionals, Highgate is a trusted partner for leading ownership groups and major hotel brands. The company operates corporate offices in London, New York, Dallas, and Seattle.

Location:
The Westin New Orleans is ideally situated at the end of the renowned Canal Street, offering breathtaking views of the Mississippi River and the vibrant French Quarter. Guests enjoy convenient access to the Shops at Canal Place, Harrah's Casino, and the lively atmosphere of Bourbon Street, along with proximity to the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a luxurious Presidential Suite, all equipped with Westin's signature Heavenly bedding. Additional amenities include 34,000 square feet of event space, a fully equipped WestinWORKOUT fitness center, and a lobby bar, Observatory 11, which boasts the best views of the French Quarter.

Position Overview:
The Room Attendant plays a crucial role in ensuring that guest accommodations are clean, appealing, and welcoming while delivering attentive and courteous service to all guests.

Key Responsibilities:

  • Perform thorough cleaning of guest rooms in accordance with established standards.
  • Complete all pre-cleaning tasks, including preparing guest supplies, cleaning materials, and linens for the housekeeping cart.
  • Remove all waste and soiled linens from guest rooms and hallways.
  • Maintain cleanliness and organization in hallways, public areas, and storage closets.
  • Restock housekeeping carts in preparation for the following day.
  • Replenish cleaning chemical bottles as needed.
  • Report any missing items from guest rooms (e.g., irons, hair dryers) to the Housekeeping Supervisor or Manager.
  • Notify the Housekeeping Supervisor or Manager of any maintenance issues promptly.
  • Handle lost and found items according to established procedures.
  • Ensure overall guest satisfaction through attentive service.

Qualifications:

  • High School diploma or equivalent preferred, along with experience in a hotel or related field.
  • Ability to exert up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Capability to stand for the duration of the shift.
  • Effective verbal and written communication skills to interact with employees and guests in a friendly, courteous, and service-oriented manner.

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