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Executive Director of Operations

2 months ago

Novi, Michigan, United States Power Vac of Michigan Full time
Job Summary

The Executive Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

Key Responsibilities
  • Participate in the hiring and training of departmental managers.
  • Organize and oversee the work and schedules of departmental managers.
  • Conduct performance evaluations that are timely and constructive.
  • Handle discipline and termination of employees as needed and in accordance with company policy.
Business Objectives
  • Establish quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identify opportunities for improvement.
  • Collaborate with key company personnel to set reasonable sales goals.
  • Collaborate with key company personnel to set performance standards based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
  • Implement policies and procedures that will improve day-to-day operations.
Leadership and Management
  • Oversee operations and sales departments, ensuring each is reaching goals set by departmental and company leadership.
  • Plan, direct, control, implement, evaluate, monitor, and forecast budgets to achieve financial objectives.
  • Communicate and explain new directives, policies, or procedures to managers; for major changes, meet with entire operations staff to explain changes, answer questions, and maintain morale.
Customer Service and Satisfaction
  • Improve customer service and satisfaction by maintaining and developing positive relationships with existing and prospective customers, demonstrating excellent customer service, and setting an example for other employees.
  • Lead coordination and integration of efforts among operations, sales, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
Qualifications
  • Industry experience in Jet/Vac, hydro-excavation, plumbing, HVAC, and electrical required.
  • Proven track record with building customer relationships.
  • Experience developing local market.
  • Strong communication skills with the ability to work with a diverse team.
  • Ability to multi-task and adapt to changing priorities.
Education and Skills
  • Bachelor's degree required in construction management, business management, or related field.
  • Thorough understanding of practices, theories, and policies involved in business and finance.
  • Superior verbal and written communication and interpersonal skills.
  • Superior managerial and diplomacy skills.
  • Extremely proficient in Microsoft Office Suite or related software.