Guest Relations Liaison
2 weeks ago
Serves as a member of the healthcare team, acting as a liaison between patients, families, visitors, hospital staff, and medical professionals. Provides welcoming and genuine hospitality while exceeding guests' expectations by listening to their needs, identifying problems, and promoting patient care and customer satisfaction through Service Excellence and Service Recovery principles.
Key Responsibilities- Assists guests throughout the facility with directions, patient locations, and hospital amenities.
- Communicates effectively and courteously, ensuring clear and precise information is conveyed while confirming guests' understanding.
- Provides personal attention, takes responsibility, and utilizes teamwork to deliver exceptional guest service, responding promptly to patient, family, and staff requests.
- Supervises waiting rooms, maintains knowledge of family members' locations, and facilitates communication between families and healthcare professionals.
- Responds to emergency, crisis, and disaster situations as directed.
- Maintains training related to Service Excellence and Performance Improvement Initiatives.
- Collects data and documentation to identify areas needing improved customer service and assists leaders with recommendations for policy changes.
- Accurately records and submits documentation/statistical reports for services provided to patients and families.
- Assists leaders with evaluating the Guest Relations Program, customer satisfaction, and developing personal and departmental educational plans.
- Performs notarizations for healthcare documents as appropriate, following North Carolina Notary Laws and Regulations.
Work requires walking, sitting, lifting, and reaching. May come into contact with patients, families, and their personal belongings, including those contaminated with infectious and blood-borne pathogens. Must lift a minimum of 50-lbs. for moving and lifting patients in/out of wheelchairs. Must have the ability to clearly communicate in English. Intact sense of sight and hearing is required. Must be able to be mobile within the entire healthcare provider system.
Education and ExperienceHigh School diploma or equivalent required. Bachelor's degree preferred. Experience in healthcare and/or customer service preferred. Equivalent combination of education and experience will be considered.
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Guest Relations Ambassador
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Charlotte, North Carolina, United States Atrium Health Full timeJob SummaryAtrium Health is seeking a skilled Guest Relations Specialist to join our team. As a key member of our healthcare team, you will serve as a liaison between patients, families, visitors, hospital staff, and medical professionals.Key ResponsibilitiesProvide Exceptional Guest Service: Assist guests throughout the facility, providing directions,...
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Guest Relations Ambassador
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Charlotte, North Carolina, United States Modern Salon & Spa Full timeJob OverviewModern Salon & Spa is seeking a highly skilled Guest Relations Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling incoming calls, and ensuring a positive experience for our guests.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries and...
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Guest Relations Coordinator
1 month ago
Charlotte, North Carolina, United States Village Tavern Full timePosition OverviewVillage Tavern is seeking enthusiastic individuals to join our team as Guest Relations Coordinators. If you thrive in a dynamic environment and enjoy making guests feel at home, this role is perfect for you.Key Responsibilities:Warmly welcome guests upon arrival and bid farewell as they leave, ensuring a memorable experience.Efficiently...
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Senior Guest Service Supervisor
1 month ago
Charlotte, North Carolina, United States Fernwood Tavern Full timePosition Overview:As the Lead Guest Service Agent at Fernwood Tavern, you will play a pivotal role in ensuring an exceptional dining experience for our guests. Your leadership will guide the service team in delivering outstanding hospitality and maintaining high standards of service.Key Responsibilities: Direct and oversee the activities of the service...
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Senior Guest Service Supervisor
1 month ago
Charlotte, North Carolina, United States Fernwood Tavern Full timePosition Overview:As a key member of the hospitality team at Fernwood Tavern, the Lead Guest Service Agent plays a vital role in ensuring exceptional guest experiences. This position involves overseeing the service team and maintaining high standards of customer satisfaction.Key Responsibilities: Direct and manage the activities of the service staff,...
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Senior Guest Service Coordinator
4 weeks ago
Charlotte, North Carolina, United States Fernwood Tavern Full timePosition Overview:As a key member of our hospitality team at Fernwood Tavern, the Lead Guest Service Agent plays a vital role in enhancing the overall guest experience. This position involves leading a dedicated service team to ensure that every guest interaction is memorable and meets our high standards of excellence.Key Responsibilities:Direct and oversee...
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Senior Guest Service Coordinator
1 month ago
Charlotte, North Carolina, United States Fernwood Tavern Full timePosition Overview:As a pivotal member of our hospitality team at Fernwood Tavern, the Lead Guest Service Agent plays a crucial role in enhancing the overall guest experience. This position involves leading a dedicated service team to ensure exceptional service delivery and guest satisfaction.Key Responsibilities: Direct and oversee the activities of the...
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Senior Guest Service Supervisor
1 month ago
Charlotte, North Carolina, United States Fernwood Tavern Full timePosition Overview:The Lead Guest Service Agent plays a pivotal role in ensuring exceptional service delivery at Fernwood Tavern. This position involves leading a dedicated service team and fostering an environment that prioritizes guest satisfaction.Key Responsibilities: Direct and oversee the activities of the service team, which includes servers,...
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Senior Guest Service Coordinator
1 month ago
Charlotte, North Carolina, United States Fernwood Tavern Full timePosition Overview:As a pivotal member of our hospitality team at Fernwood Tavern, the Lead Guest Service Agent is responsible for ensuring an exceptional experience for all patrons. This role involves overseeing service operations and guiding the team to deliver outstanding guest interactions.Key Responsibilities: Direct and harmonize the activities of the...
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Student Engagement Liaison
6 days ago
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Healthcare Liaison Specialist
1 week ago
Charlotte, North Carolina, United States Eventus WholeHealth Full timeJob Title: Home Health and Hospice LiaisonEventus WholeHealth is seeking a skilled Home Health and Hospice Liaison to join our team. As a key member of our organization, you will play a vital role in promoting our home health and hospice services to the community.Key Responsibilities:Relationship Management: Develop and maintain strong relationships with...
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Guest Arrival Ambassador
3 weeks ago
Charlotte, North Carolina, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Arrival Expert to deliver exceptional experiences for our guests. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere from the moment guests arrive to the moment they depart.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient...
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Guest Services Representative
1 month ago
Charlotte, North Carolina, United States Hyatt Centric SouthPark Charlotte Full timeWe are seeking a dedicated and friendly hotel front desk representative to provide outstanding service to all guests at Hyatt Centric SouthPark Charlotte. Your role will involve greeting guests, managing their details, issuing room keys, and addressing any inquiries to guarantee a pleasant stay. The ideal candidate possesses excellent communication...
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Guest Arrival Expert
2 weeks ago
Charlotte, North Carolina, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Arrival Expert to deliver exceptional experiences for our guests. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere from the moment guests arrive.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient manner.Complete reports...
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Guest Service Representative
2 weeks ago
Charlotte, North Carolina, United States White Lodging Full timeJob SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests, ensuring a positive and memorable experience. This role involves handling guest registration, room assignments, and check-out procedures, as well as providing information and assistance on hotel services and amenities.Key...
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Guest Services Manager
1 month ago
Charlotte, North Carolina, United States StepStone Hospitality Inc. Full timeJob OverviewWe are seeking a dynamic and skilled Guest Services Manager to lead our front desk operations at StepStone Hospitality Inc. The ideal candidate will possess substantial experience in the hotel industry and thrive in a bustling environment.Key Responsibilities:Ensure high standards of guest service quality are consistently met.Meet financial...
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Guest Service Ambassador
3 weeks ago
Charlotte, North Carolina, United States White Lodging Full timeJob SummaryThe Guest Service Representative is responsible for providing exceptional customer service to guests at all times. This includes completing guest registration, room assignments, blocking, check-out, and accounting procedures.Key ResponsibilitiesProvide high-quality service to guests, anticipating and exceeding their expectations.Know and live the...
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Guest Services Manager
1 month ago
Charlotte, North Carolina, United States StepStone Hospitality Inc. Full timeJob OverviewWe are seeking a dynamic and seasoned Guest Services Manager who can effectively lead our front desk operations. The ideal candidate will possess a strong background in the hospitality industry and thrive in a high-energy environment.Key Responsibilities:Ensure the delivery of exceptional guest service standards.Manage financial performance by...
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Guest Services Coordinator
4 weeks ago
Charlotte, North Carolina, United States Victory Lane Indoor Karting Full timeJob OverviewDepartment: Front CounterReports to: Front Counter Manager, Manager on Duty, General ManagerConsults with: Shift Leader, Head Track Official, Facilities Manager, Track Officials, Front Counter Staff, Event Coordinator, Event ManagerOverall Responsibility: Ensure an exceptional guest experience at Victory Lane Karting and Gasoline Alley. The front...
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Virtual Guest Service Representative
1 day ago
Charlotte, North Carolina, United States ESA Management, LLC Full timeJob Title: Virtual Guest Service RepresentativeJoin ESA Management, LLC as a Virtual Guest Service Representative and play a key role in delivering exceptional guest experiences. As a member of our team, you will be responsible for providing top-notch assistance to guests, managing check-ins and check-outs, and ensuring a seamless virtual guest...