Hotel Front Desk Representative

5 days ago


Olathe, Kansas, United States KMG Hotels Full time

The Courtyard by Marriott Kansas City Olathe is seeking a skilled Guest Service Agent to join our team. This role offers a competitive salary of $15.50 + with experience.

Job Overview

This position is responsible for providing exceptional service to all guests in accordance with the hotel's policies and procedures. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a passion for delivering outstanding customer experiences.

About KMG Hotels

KMG Hotels was founded in 2000 by Jay Koshiya and Sanjay Koshiya. Today, the company owns and operates twenty-one hotels across various franchises. Our mission is to exceed the expectations of our associates, guests, and partners while fostering an environment where all individuals are valued and respected.

Key Responsibilities
  • Greeting and Registration: Greet guests warmly, register them efficiently, and establish credit prior to assigning rooms.
  • Guest Services: Identify guest needs, provide relevant information about hotel services and amenities, and respond to requests in a timely manner.
  • Reservations and Management: Take reservations from incoming callers, input information into the hotel management system, and update or cancel reservations as requested.
Requirements
  • A High School diploma or equivalent is preferred.
  • Hospitality and/or customer service experience is preferred.
  • Computer skills are essential for this role.
Work Environment

This position requires standing, walking, sitting, and using hands to finger, handle, or feel objects. The employee must regularly lift and move up to 25lbs and occasionally lift or move up to 50lbs. Specific vision abilities required include peripheral vision and depth perception.

KMG Hotels is an Equal Opportunity Employer.



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