Service Desk Analyst

1 month ago

Olathe, United States TAFS Full time
The Role:
Reporting to the Service Desk Manager, the Service Desk Analyst will provide Tier 1 (and occasionally Tier 2) support to the internal customers within the TAFS environment including remote users. As the first line of IT support, you will be responsible for analysis, diagnosis and resolution of support requests by documenting issue severity and utilizing standard procedures to resolve issues related to desktop, laptop, servers, printers, mobile devices, telephony, and related equipment.  You will provide end-user support administration in; moves, adds, changes, problem resolution, hardware, and software installations/upgrades, patch management.

Responsibilities and Duties
  • Act as a representative of the technical services team, supporting an environment of 800+ users throughout the US and Canada using Windows and MAC OS.
  • Provide Tier 1 Service Desk support for problems and service requests related to hardware, software, network, and application support.
  • Conduct timely problem determination for incidents using documented procedures, trouble shoots, resolves and/or escalates problem tickets and service level request.
  • Maintain a high degree of customer service, taking ownership of user incidents, following up with the status of problems and communicate progress in a timely manner.
  • Provide basic in-house training to customers of MS Office applications, phone system, and other applications.
  • Facilitate closure to problem tickets/service requests while meeting or exceeding defined service level expectations
Skills and Abilities
  • Provide clear, concise information through written and verbal communication
  • Excellent organizational skills and detailed oriented
  • Acquire and maintain current knowledge of relevant product/service offerings
  • Support policies to provide technically accurate solution to customer
  • Ability to create SOP’s (Standard Operating Procedures) for troubleshooting
Qualifications
  • 3 - 5 years' experience in a Windows & MAC environment and/or call center or service desk experience.
  • Experience with RDP, Active Directory, Solarwinds Service Desk, O365 Suite, telephony.
  • Basic User & Security Group Active Directory administration: creating user accounts, reset passwords, create groups, etc.
  • Certified in A+ or Network preferred
  • ITIL Foundations certification preferred
  • MCP certification preferred
  • Incident Management experience – managing issues including business expectations and communication
  • Deeply passionate about helping others
  • Great listener and communicator
  • Motivated self-starter with excellent work ethic and team first attitude
Please note, this job requires in-office presence. The position cannot be occupied remotely.  

  • Front Desk Associate

    7 months ago

    Olathe, United States Genesis HealthCare Full time

    All Genesis Health Clubs are looking for part and full time Front Desk Associate. We are seeking responsible and friendly individuals with the ability to multitask and work independently. We are open 7 days a week, with early morning opener (4:45am) and/or evening closer (10pm) shifts available. Ideal candidates have worked in customer service, are...

  • Front Desk Representative

    3 days ago

    Olathe, Kansas, United States Olathe Full time

    Company OverviewThe City of Olathe is a dynamic and innovative organization committed to providing exceptional services to its community. As a Front Desk Representative, you will play a vital role in delivering top-notch customer experience to our citizens.

  • Front Desk Hospitality Specialist

    3 weeks ago

    Olathe, Kansas, United States KMG Hotels Full time

    As a Front Desk Agent with KMG Hotels, you will be the face of our hospitality brand. Our Candlewoods Suites-Olathe property is seeking a highly motivated and customer-focused individual to join our team.About the Role:We are looking for an experienced and skilled professional to represent our hotel to guests throughout their stay. As a Front Desk Agent, you...

  • Front Desk Agent

    7 months ago

    Olathe, United States KMG Hotels Full time $14 - $15

    Front Desk Agent Candlewood SuitesKMG Hotels is looking to hire a Front Desk Agent for the AM shift (7-3) The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Front Desk Staff in Candlewood Suites in Olathe, you’ll not only be the person they rely on to handle transactions, offer local insights and...

  • Pricing Analyst

    1 month ago

    Olathe, United States BCForward Full time

    Job DescriptionJob DescriptionBCForward is currently looking for Pricing Analyst Lv2 in Olathe, KS 66061 Position Title: Pricing Analyst Lv2Location: Olathe, KS 66061Expected Duration: 3+ MonthsDescriptionThe Pricing Analyst will be responsible for significant value to the business through the following activities:Acts as primary contact for pricing systems...

  • Help Desk Technical Support Specialist

    3 weeks ago

    Olathe, Kansas, United States TAFS Full time

    We are seeking a skilled Help Desk Technical Support Specialist to join our team at TAFS. This is an exciting opportunity for individuals with experience in providing technical support and assistance to users.In this role, you will be responsible for analyzing and resolving support requests related to hardware, software, network, and application support. You...

  • Front Desk Agent

    7 months ago

    Olathe, United States KMG Hotels Part time $16

    Front Desk Agent / Marriott Courtyard Olathe$15.50+ WITH EXPERIENCECourtyard by Marriott Kansas City Olathe.  Responsible for providing superior service to all guests in accordance with the rules regulations, policies, and procedures set forth by the company and brand.The Ideal Candidate for this Position:We are looking for enthusiastic, friendly customer...

  • Data Control

    1 week ago

    Olathe, United States Olathe Public Schools Full time

    Job DescriptionPOSITION TITLE: Data Control & Projects Support Analyst (DCPSA) DEPARTMENT/LOCATION: Employee Services / Education Center STATUS: Classified - Exempt, Full Time HOURS OF WORK/CALENDAR: 40+ hours a week / 242-day calendar STARTING PAY: $65,000 POSITION SUMMARY: The DCPSA will be responsible for providing advanced data analysis tasks involving...

  • Data Control

    3 weeks ago

    Olathe, United States Olathe Public Schools Full time

    Job DescriptionPOSITION TITLE: Data Control & Projects Support Analyst (DCPSA) DEPARTMENT/LOCATION: Employee Services / Education Center STATUS: Classified - Exempt, Full Time HOURS OF WORK/CALENDAR: 40+ hours a week / 242-day calendar STARTING PAY: $65,000 POSITION SUMMARY: The DCPSA will be responsible for providing advanced data analysis tasks involving...

  • Data Analyst and Project Coordinator

    3 weeks ago

    Olathe, Kansas, United States Olathe Public Schools Full time

    About the Job:The Olathe Public Schools are seeking a highly skilled Data Analyst and Project Coordinator to join their team. This role is responsible for providing advanced data analysis tasks, including compiling and analyzing statistical compensation and payroll data.This position plays a key role in supporting Employee Services projects, ensuring the...

  • Gis Analyst

    4 weeks ago

    Olathe, United States Johnson County Government Full time

    GIS AnalystLocationUS-KS-OlatheID2024-2685CategoryComputing and Information TechnologyBenefits CategoryFull Time - Regular (Full Benefits)RemoteHybridPost End Date12/12/2024Salary MinUSD $32.29/Hr.Salary MaxUSD $48.43/Hr.Organizational UnitDepartment of Technology and InnovationWork ScheduleMonday - Friday 8am - 5pmDriving StatusOccasional (less than...

  • Behavior Analyst Assistant, BCaBA, Pediatrics

    3 weeks ago

    Olathe, United States No Stone Unturned Full time

    *No Stone Unturned Therapeutic Learning Center* is seeking a *Board-Certified Assistant Behavior Analyst (BCaBA)* for our Pediatric Therapy Center. No Stone Unturned is a collaborative care outpatient pediatric therapy clinic that prides itself in providing a team-based approach to therapy for the greatest gains and progress potential. We are looking for a...

  • Patient Service Representative PRN, Weekdays

    5 months ago

    Olathe, United States The University of Kansas Health System Full time

    Position TitlePatient Service Representative PRN, WeekdaysOlathe Medical Center The Doctors Building 2 (MOB 3) 20805 W. 151st St.Position Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This...

  • Patient Service Representative- PRN, Weekdays

    5 months ago

    Olathe, United States The University of Kansas Health System Full time

    Position TitlePatient Service Representative- PRN, WeekdaysOlathe Medical Center The Doctors Building 2 (MOB 3) 20805 W. 151st St.Position Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This...

  • GIS Analyst

    3 weeks ago

    Olathe, United States Johnson County, Kansas Full time

    Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always...

  • Contact Center Ops Support Analyst

    2 months ago

    Olathe, United States DH Pace Full time

    DH Pace Company, Inc. is looking to hire a Contact Center Operations Support Analyst for our team in Olathe, KS. The Contact Center Operations Support Analyst plays an essential part in optimizing the Company's Contact Center operations. This role combines expertise in Workforce Management, Reporting and Analytics, and Knowledge Management to enhance...

  • Contact Center Ops Support Analyst

    2 weeks ago

    Olathe, United States DH Pace Full time

    DH Pace Company, Inc. is looking to hire a Contact Center Operations Support Analyst for our team in Olathe, KS. The Contact Center Operations Support Analyst plays an essential part in optimizing the Company's Contact Center operations. This role combines expertise in Workforce Management, Reporting and Analytics, and Knowledge Management to enhance...

  • Hotel Guest Services Representative

    4 days ago

    Olathe, Kansas, United States KMG Hotels Full time

    About the RoleWe are seeking a skilled Front Desk Agent to join our team at Candlewood Suites in Olathe. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and creating memorable experiences for our visitors.Key ResponsibilitiesRegister guests and assign rooms while ensuring seamless check-in processes.Process...

  • Patient Service Representative- PRN, Weekdays

    5 months ago

    Olathe, United States The University of Kansas Health System Full time

    Position Title Patient Service Representative- PRN, Weekdays Olathe Medical Center The Doctors Building 2 (MOB 3) 20805 W. 151st St. Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic....

  • Patient Service Representative PRN, Weekdays

    5 months ago

    Olathe, United States The University of Kansas Health System Full time

    Position Title Patient Service Representative PRN, Weekdays Olathe Medical Center The Doctors Building 2 (MOB 3) 20805 W. 151st St. Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic....