Support Specialist PT-4
2 days ago
We are seeking a highly motivated and detail-oriented Support Specialist PT-4 to join our team at Michaels Stores. As a Support Specialist, you will play a critical role in ensuring the smooth operation of our store, providing exceptional customer service, and maintaining a well-merchandised and in-stock store environment.
Key Responsibilities- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Conduct cash reconciliation and bank deposits, and perform time edits.
- Complete inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Complete merchandising processes, including Negative On Hand (NOH) review and price changes.
- Maintain brand visual standards and signage standards.
- Assist with on-boarding of new Team Members.
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Support shrink and safety programs.
- Support Sunday (Friday in CAN) Ad set process and ensure signs are maintained and visible to customer; sign Daily Deals.
- Assist with Omni channel processes.
- Support freight flow processes; perform Store In Stock Optimization (SISO) duties.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
- Operate cash register and line busting as assigned.
- Acknowledge customers, help locate product, and provide solutions.
- Support an accurate inventory to drive sales and reduce shrink.
- Basic computer skills.
- Retail and cash handling experience is preferred.
The Support Specialist PT-4 will work in a public retail store setting, taking care of customers in a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be assigned to retrieve shopping carts or unload trucks. The Frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.
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