Monitoring Operations Specialist

5 days ago


Anderson, Indiana, United States The GEO Group Full time
Job Overview

We are seeking a highly skilled Monitoring Operations Specialist to join our team at The GEO Group. In this role, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:

  • Process alerts and respond to customer inquiries in a timely and effective manner.
  • Troubleshoot hardware and software issues with customer equipment and systems.
  • Act as a liaison between Monitoring Operations, Customer Service, Training, and other departments as required.

Required Qualifications:

  • High School Diploma or GED required.
  • At least two (2) years' experience in an information technology support/helpdesk role preferred.
  • Ability to pass a federal background check and obtain a suitability determination required.
  • United States citizenship required.
  • Proficiency in Microsoft Word and Excel.
  • Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of electronic monitoring products quickly.

Working Conditions:

  • Call center environment.
  • Ability to work varying hours and days as necessary.
  • May be requested to provide coverage outside of scheduled hours.

Estimated Salary: $45,000 - $60,000 per year.



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