Training and Development Specialist

3 days ago


Anderson, Indiana, United States The GEO Group Full time
Job Title: Training and Development Specialist

**Company Overview:**BI Incorporated, a leading provider of electronic monitoring solutions, is seeking an experienced Training and Development Specialist to join our team. Our company has been operating ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) since 2004.

The Training and Development Specialist will be responsible for developing and conducting training programs on our electronic monitoring products and host applications for internal staff and external customers. This role requires strong technical knowledge of our products and excellent communication skills to effectively train participants.

Estimated Salary: $65,000 - $85,000 per year based on experience.

**Job Description:**Responsibilities

  • Develops and conducts training programs on new and existing Company products and host applications for internal staff and external customers.
  • Assists with delivery of training for on-site and off-site events for external customers on new and existing Company products and host applications.
  • Collaborates with Training Department members to maintain EM training calendar for all scheduled internal staff and external customer training webinars.
  • Responds to calls from customers, Monitoring Services Specialists, and Monitoring Customer Services Representatives to provide first-level troubleshooting on equipment issues and customer calls.

Requirements
  • High School Diploma or GED required.
  • United States citizenship required.
  • Ability to receive client approval to work on contract required.
  • Valid driver's license and ability to safely operate a motor vehicle preferred.
  • At least two years' training experience in a corporate setting preferred.


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