Restaurant Operations Manager

5 days ago

Church Creek, Maryland, United States Dave's Hot Chicken Full time
Job Summary:

The Shift Leader is responsible for overseeing all Restaurant activities while on duty. This role works closely with the Restaurant Management Team to ensure all activities align with and support the Restaurant's business plan. The Shift Leader ensures Team Members are performing their job responsibilities and meeting expectations.

Key Responsibilities:

• Perform leadership, management, and organizational tasks while supervising Team Members, monitoring their performance, and ensuring compliance with company and safety policies.
• Follow the DHC Training Program to learn and train new skills, duties, and responsibilities.
• Communicate with the immediate Supervisor when additional training guidance and practice are needed.
• Conduct Ops Walks and Q&A checks to identify areas for improvement.
• Organize shift schedules for Team Members and monitor attendance, tardiness, and time off.
• Assign duties to Team Members based on role and skills.
• Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success.
• Greet Guests, record orders, and serve food and beverages with a positive and helpful attitude.
• Ensure Team Members work together to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements.
• Maintain Restaurant cleanliness by delegating tasks such as clearing tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high-touch areas, and servicing restrooms.
• Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy.
• Provide direction, supervision, and feedback to maintain levels of high productivity and Team morale.
• Communicate Team Member work performance to the Restaurant Management team and address performance issues.
• Train new and current Team Members on tasks.
• Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team.
• Plan, organize, and implement all daily operational routines and activities.
• Complete all required administrative duties and daily paperwork, including required checklists.
• Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team.
• Establish an environment of trust to ensure honest, open, and direct communication.
• Role model and set a positive example for the entire Team in all aspects of business and personnel practices.
• Follow all company guidelines for food and cash controls and minimize Restaurant costs.
• Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed.

Requirements:

• Current student or high school diploma/GED preferred.
• Must be at least 18 years old and fluent in English.
• Certified in all stations following the DHC Training Program.
• Flexibility to work nights, weekends, holidays, opening and closing shifts.
• Ability to stand for long periods and work in a fast-paced environment.
• Ability to bend, stoop, and lift comfortably.
• Ability to work in close quarters and around heat.
• Positive attitude while conducting any and all duties.
• Commitment to Guest satisfaction and looking at Restaurant Operations from a Guest's point of view.
• Effective communicator with co-workers and the Restaurant Management Team.
• Excellent organization, planning, time management, delegation, and problem-solving skills.

Transportation & Accessibility:

• Must have reliable transportation to work, a driver's license, and proof of insurance.

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