Hotel Operations Manager

4 weeks ago


Fort Atkinson, Wisconsin, United States Holiday Inn Express & Suites - Fort Atkinson Full time
Job Summary:

The Assistant General Manager is responsible for assisting in the management of the hotel's operations, maintaining established cost and quality standards. This includes establishing a positive atmosphere and guest service attitude, assisting with the maintenance and security of the hotel's assets, and assisting with local marketing of the hotel's products and services.

Key Responsibilities:

Maintains personal contact with guests and with clients and the community organizations.
Maintains product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.
Assists in reviewing accounting and management reports.
Compares actual performance to planned performance, identifies variances, and initiates corrective action.
Ensures adequate resources are maintained to maximize employee performance.
Ensures all positions are filled with qualified personnel.
Ensures established procedures are followed for employment/termination of staff.
Maintains procedures for orientation, training, and development.
Maintains established procedures for the periodic appraisal of all personnel.
Assists in reviewing and approving work schedules.
Assists in monitoring and maintaining procedures for control of supplies, keys, money, and credit.
Assists in monitoring and maintaining procedures for the safety of guests and personnel.
Responds to all emergency situations as needed, including locating and shutting down of gas valves, water valves, fire systems, and elevators.
Inspects guest rooms to ensure all rooms are up to cleanliness standards.
Trained and proficient in all departments: including maintenance, laundry, housekeeping, kitchen, banquet, bartending, set-up, and guest services.
Possesses a valid driver's license and be able to run hotel-related errands.

Work Environment:

The Assistant General Manager will work in a fast-paced hotel environment, interacting with guests, staff, and management. The ideal candidate will be able to multitask, prioritize tasks, and maintain a positive attitude in a dynamic environment.

Requirements:

2+ years of experience in hotel management or a related field.
Strong communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong problem-solving and analytical skills.
Ability to maintain confidentiality and handle sensitive information.
Valid driver's license and ability to run hotel-related errands.

What We Offer:

Holiday Inn Express & Suites - Fort Atkinson offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.

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