Traffic Operations Manager

2 months ago

Seattle, Washington, United States Aquent Full time
About the Role

Aquent is seeking a skilled Traffic Manager to lead workflow and process across creative, media, and engagement departments. This new role will work closely with our President and be key to overall efficiency: optimizing resource allocation, maintaining communication, and fostering a productive, inspiring work environment.

Key Responsibilities
  • People Management
    • Ensure appropriate resource allocation, keeping creative teams engaged and fostering skill development.
    • Collaborate with Creative Leadership to expand the freelancer database for creatives and designers.
    • Coordinate with cross-office teams to align resources, adhere to schedules, and enhance team communication.
    • Partner with HR to build and manage the New Employee Orientation Program.
  • Process Management
    • Oversee the workflow process, ensuring all steps are completed and signed off by relevant departments, with effective communication of any delays.
    • Create and maintain project schedules, routing work efficiently through the agency.
    • Manage the creative team's utilization, ensuring chargeable work is prioritized and downtime is effectively used.
    • Provide project leadership, overseeing the daily traffic of work to ensure consistent resource utilization.
    • Collaborate with Account Services, New Business, Design, Engagement, and Media teams to execute project requests and meet scheduling requirements.
    • Stay updated on industry trends, competition, and company strategy to ensure the delivery of award-winning creative solutions.
    • Ensure projects are delivered at an award-winning standard and are prepared for entry into relevant competitions.
  • Operations Management
    • Manage and maintain database setups within Clients & Profits, ensuring adherence to best practices.
    • Evaluate and refine processes annually to enhance internal and external service quality.
    • Implement and manage resource forecasting, providing analysis and reporting to the leadership team.
    • Lead cross-functional weekly status meetings to promote communication and collaboration.
Requirements
  • Associate or Bachelor's degree in marketing, business, or a related field, or equivalent experience.
  • 4+ years of experience in traffic management, project management, or equivalent roles.
  • Proven ability to create detailed project schedules and manage multiple priorities.
  • Strong time management, problem-solving, and organizational skills.
  • Ability to develop and maintain strong working relationships with team members.
  • Positive attitude, flexibility, and ability to work well under pressure.
  • Detail-oriented with strong follow-through.
  • Excellent computer skills, with experience using process management software (e.g., Scoro).
  • Self-confident, proactive, and collaborative team player.

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