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Creative Operations Manager

1 month ago

Seattle, Washington, United States Aquent Full time
Job Summary

We are seeking a highly organized and detail-oriented Creative Operations Manager to lead our workflow and process across creative, media, and engagement departments. This role will work closely with our President and be key to overall efficiency, optimizing resource allocation, maintaining communication, and fostering a productive, inspiring work environment.

Key Responsibilities:

PEOPLE:
Ensure appropriate resource allocation, keeping creative teams engaged and fostering skill development.
Collaborate with Creative Leadership to expand the freelancer database for creatives and designers.
Coordinate with cross-office teams to align resources, adhere to schedules, and enhance team communication.
Partner with HR to build and manage the New Employee Orientation Program.

PROCESS:
Oversee the workflow process, ensuring all steps are completed and signed off by relevant departments, with effective communication of any delays.
Create and maintain project schedules, routing work efficiently through the agency.
Manage the creative team's utilization, ensuring chargeable work is prioritized and downtime is effectively used.
Provide project leadership, overseeing the daily traffic of work to ensure consistent resource utilization.
Collaborate with Account Services, New Business, Design, Engagement, and Media teams to execute project requests and meet scheduling requirements.
Stay updated on industry trends, competition, and company strategy to ensure the delivery of award-winning creative solutions.
Ensure projects are delivered at an award-winning standard and are prepared for entry into relevant competitions.

OPERATIONS:
Manage and maintain database setups within Clients & Profits, ensuring adherence to best practices.
Evaluate and refine processes annually to enhance internal and external service quality.
Implement and manage resource forecasting, providing analysis and reporting to the leadership team.
Lead cross-functional weekly status meetings to promote communication and collaboration.

Requirements:
Associate or Bachelor's degree in marketing, business, or a related field, or equivalent experience.
4+ years of experience in traffic management, project management, or equivalent roles.
Proven ability to create detailed project schedules and manage multiple priorities.
Strong time management, problem-solving, and organizational skills.
Ability to develop and maintain strong working relationships with team members.
Positive attitude, flexibility, and ability to work well under pressure.
Detail-oriented with strong follow-through.
Excellent computer skills, with experience using process management software (e.g., Scoro).
Self-confident, proactive, and collaborative team player.