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Bilingual Customer Service Representative

2 months ago

Brownsburg, Indiana, United States Summers Plumbing Heating & Cooling Full time
About the Role

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Summers Plumbing Heating & Cooling. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our services.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Sales and Support: Utilize your sales background to promote our services and products, and provide support to customers as needed.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and management through effective communication and interpersonal skills.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Teamwork: Collaborate with the team to achieve sales and customer service goals, and contribute to a positive and productive work environment.
Requirements
  • Language Skills: Fluency in English and another language is required.
  • Customer Service Experience: At least 3 years of experience in a customer-facing role, preferably in a call center or sales environment.
  • Sales Background: Proven sales experience and a strong understanding of sales principles and techniques.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve customer complaints and issues in a fair and timely manner.
What We Offer
  • Competitive Pay: A competitive base pay with opportunities for growth and advancement.
  • Benefits: A comprehensive benefits package, including medical, vision, and dental insurance, as well as paid time off and holidays.
  • Training and Development: Ongoing training and development opportunities to help you grow and succeed in your role.
  • Company Culture: A positive and supportive work environment, with a focus on teamwork and collaboration.