Front Desk Representative

3 weeks ago

Brownsburg, Indiana, United States Planet Fitness Full time
Job Summary

As a Member Services Representative at Planet Fitness, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests. This role is ideal for individuals who are passionate about fitness and health, and who possess excellent communication and problem-solving skills.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.

Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

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