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Customer Service Professional

3 weeks ago

Dallas, Texas, United States MCI Careers Full time

Compensation:

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We offer a competitive salary, commensurate with experience, in the range of $15.00 to $18.00 per hour. Regular reviews and raises are awarded based on tenure and performance.

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About the Role:

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We are seeking highly motivated and customer-focused individuals to join our team as Inbound Customer Experience Specialists. As a key member of our Commercial and Public Sector Support Team, you will be responsible for providing exceptional customer service to clients across the country.

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Key Responsibilities:

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  • Handle inbound customer inquiries in a timely and professional manner">
  • Listen to customers, understand their needs, and resolve issues efficiently">
  • Utilize systems and technology to complete account management tasks">
  • Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and ability to learn new software applications">
  • Work collaboratively with colleagues to achieve team goals and objectives">
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Requirements:

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  • High school diploma or equivalent required; associate's or bachelor's degree preferred">
  • Excellent communication, problem-solving, and conflict resolution skills">
  • Ability to work in a fast-paced environment and adapt to changing priorities">
  • Familiarity with customer relationship management (CRM) software and data-entry experience">
  • Basic knowledge of computer hardware and software applications">
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Benefits:

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  • A comprehensive benefits package, including medical, dental, and vision coverage options">
  • Paid time off and holidays">
  • Opportunities for career growth and professional development">
  • A fun and engaging work environment with a casual dress code">
  • Cash and prize contests">
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About MCI Careers:

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MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We are committed to diversity and inclusion, and we welcome applicants from diverse backgrounds.