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Assistant Team Leader

2 months ago

Akron, Ohio, United States Ollie's Bargain Outlet, Inc. Full time

Job Summary:

The Assistant Team Leader provides leadership for the successful operation of the entire front-end of the store. This role is responsible for creating and leading a sales team that is passionate about selling merchandise and ensuring a good customer experience.

Key Responsibilities:

  • Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
  • Ensure that store standards, operational compliance, and company programs meet all expectations.
  • Ensure that the front-end, entrance, and exterior of the building are maintained properly.
  • Ensure that all Associates are provided daily tasks and are being productive.
  • Responsible for the organization and maintenance of the office areas.
  • Provide support for the Door to Floor process and merchandising initiatives.
  • Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed.
  • Lead monthly safety meetings with store Associates and assess all changes from the meetings.
  • Ensure that all customer service standards meet company expectations.
  • Complete price changes as necessary and required by the company.
  • Assist with coaching, training, developing, evaluating, supervising, and scheduling store Associates.
  • Perform all Team Leader functions to open and close the store when needed.
  • Provide leadership with the Associates regarding all donation programs and Ollies Army sign up and membership.
  • Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.
  • Complete any additional responsibilities and/or duties as assigned.

Requirements:

  • High school diploma or equivalent required; Associates or Bachelors degree related to business management preferred.
  • Minimum of 1-2 years retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
  • Ability to work evenings, weekends, and holidays on a regular basis.
  • Ability to read, write and speak English.
  • Ability to effectively manage in a professional work environment.
  • Ability to exercise sound judgment.
  • Ability to preserve confidentiality of information.
  • Accuracy and attention to detail.
  • Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
  • Knowledge of industry terms and processes.
  • Ability to effectively communicate information and delegate tasks.
  • Outstanding interpersonal and listening skills.
  • Must have a positive attitude and the ability to interact well with customers and Associates.

Physical Requirements:

  • Ability to lift and carry up to 50 pounds.
  • Ability to push and pull up to 35 pounds.
  • Ability to stand for extended periods.
  • Ability to bend and twist frequently.
  • Ability to grip, reach, and pinch with arms and hands frequently.
  • Ability to squat, kneel, balance, and climb occasionally.
  • Ability to see, hear, and speak regularly.
  • Ability to work in a constant state of alertness and safe manner.