Hospitality Operations Manager

4 days ago


Chattanooga, Tennessee, United States B. F. Saul Company Hospitality Group Full time
Job Overview

We are seeking a highly skilled Hospitality Operations Manager to join our team at the Full-Service Holiday Inn Washington Dulles Airport hotel. As a key member of our leadership team, you will be responsible for ensuring exceptional guest service and effective operations of the front desk.

About the Role

This is an exciting opportunity to work with a leading owner and management company in the hospitality industry. Our commitment to our team is reflected in our 'One Team' values, which prioritize teamwork, integrity, and professionalism. We offer a dynamic and supportive work environment that encourages growth and development.

Key Responsibilities
  • Guest Service: Deliver exceptional guest experiences by ensuring service standards are met and guests' needs and concerns are addressed in a timely manner.
  • Financial Results and Cost Control: Manage expenses to maximize hotel profitability and implement cost-saving measures to meet/exceed budget targets.
  • People Management and Training: Evaluate staff performance, provide ongoing feedback, and develop training programs to improve results.
  • Self/Workload Management: Prioritize tasks, manage multiple responsibilities, and maintain high attention to detail in a fast-paced environment.
Requirements
  • Education: High school diploma or equivalent required, college degree preferred.
  • Experience/Knowledge/Skills/Abilities: 2+ years of customer service experience, 1+ year of supervisory/management experience, and strong communication, problem-solving, and leadership skills.
Benefits
  • Well-Being Benefits:
  • Health Insurance
  • Dental & Vision Insurance
  • Short & Long Term Disability
  • Vacation Policy
  • Long Term Planning:
  • 401(k) Retirement Program
  • Paid Life Insurance
  • Tuition Reimbursement
  • Team Member Programs:
  • Annual Performance Appraisals and Wage Increase Opportunities
  • Discounted Room Rates for Team Members, Family and Friends

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