Hospitality Services Director

3 weeks ago


Chattanooga, Tennessee, United States B. F. Saul Company Hospitality Group Full time
Job Overview: As a Front Office Manager at the Full-Service Holiday Inn Washington Dulles Airport hotel, you will be responsible for ensuring outstanding guest service and effective operations of the front desk. This role requires excellent leadership skills, revenue maximization, and quality achievement. The ideal candidate will have 2+ years of customer service experience and 1+ year supervisory/management experience, with strong communication and problem-solving skills.

Key Responsibilities:
  • Guest Service: Develop and implement service programs to increase guest satisfaction, meet service standards, and respond to guests' needs and concerns.
  • Financial Results and Cost Control: Optimize labor management through scheduling and adjusting based on business needs, and implement cost-saving measures to maximize hotel profitability.
  • People Management and Training: Motivate team members, provide ongoing feedback, and conduct required training for department team members to achieve business revenue goals.
  • Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards and ensure a clean and safe work environment.

Salary: Estimated annual salary $65,000 - $85,000 depending on experience.

Benefits: Our comprehensive benefits package includes health insurance, dental & vision insurance, short & long term disability, vacation policy, 401(k) retirement program, paid life insurance, tuition reimbursement, and team member programs.

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