Business Technology Platform Senior Customer Success Partner

2 days ago


Newtown Square, Pennsylvania, United States SAP Full time
About the Role

We are seeking a highly skilled Business Technology Platform Senior Customer Success Partner to join our team. As a key member of our customer success team, you will be responsible for driving the experience of our customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.

Key Responsibilities
  • Drive value realization for our customers by proactively engaging them post-sale to ensure they get maximum value from their Business Technology Platform investment.
  • Provide technical guidance and support to customers, including Cloud Solution Architect workshops, best practices, and VIP webinars.
  • Manage the customer renewal process, including full execution of the entire opportunity-to-win cycle.
  • Build and maintain relationships with customers, colleagues, and customer-facing personnel to support assigned accounts.
Requirements
  • Technical Cloud Architecture experience and ability to guide customers from technical hands-on level to architecture, to strategy as full-stack experts.
  • Advanced experience with the Business Technology Platform, preferably across multiple domains.
  • Excellent communication, presentation, program management, and organizational skills.
  • Ability to travel up to 30% and adapt to the unique business and cultural practices of each region/country.
  • At least 5 years of experience working in the IT Industry.
About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.

Compensation Range Transparency

SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $116,000 - $180,000 USD.

The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc.


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