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Nocturnal Client Support Specialist
2 months ago
Position Overview:
Enterprise Holdings is on the lookout for a diligent and committed individual to become part of our team as a Nocturnal Client Support Specialist. This role is pivotal in delivering exceptional, courteous, and effective customer assistance during the rental and return processes, utilizing the company's established sales and service methodologies.
Compensation: This position offers a competitive hourly wage along with the potential to earn monthly performance bonuses.
Benefits Include:
- Paid time off
- Employee discounts
- Retirement savings plan, including 401k
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development opportunities
Work Schedule:
- Sunday: 10:30 PM - 7:00 AM
- Monday: 10:30 PM - 7:00 AM
- Tuesday: Off
- Wednesday: Off
- Thursday: 10:30 PM - 7:00 AM
- Friday: 10:30 PM - 7:00 AM
- Saturday: 10:30 PM - 7:00 AM
Enterprise Holdings, operating the National, Enterprise, and Alamo car rental brands, is recognized as one of the premier workplaces in the industry.
Key Responsibilities:
- Greet all customers warmly, ensuring to address them by name, verify rental agreements, and express gratitude at the conclusion of each transaction.
- Respond to customer inquiries and provide tailored assistance based on individual needs and requests, demonstrating a clear understanding of the various products and services offered.
- Facilitate a seamless and efficient rental experience by assisting with vehicle exchanges and returns, ensuring all rental parameters are clearly communicated and understood.
- Prepare comprehensive Rental Agreement Folders with all necessary information and assist customers with local area insights and service details.
- Act on behalf of both the customer and the company to resolve any issues fairly, fostering ongoing customer loyalty.
- Maintain the cleanliness and organization of rental counters and customer areas, ensuring that all service points are adequately stocked for efficient operations.
- Assist customers in line to minimize wait times and deliver the most effective service possible.
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years of age.
- Minimum of 1 year of relevant work experience in customer service within the last 3 years.
- Possession of a valid driver's license with no more than 1 moving violation in the past 3 years.
- Authorization to work in the United States without requiring sponsorship.
- At least 6 months of employment with the most recent employer.
- Reside within a reasonable commuting distance to the workplace.
