Customer Service Representative

3 weeks ago

Lansing, Michigan, United States Island Resort and Casino Full time
Job Title: Call Center Agent

Island Resort and Casino is seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations, and responding to inquiries in a professional and courteous manner.

Key Responsibilities:
  • Answer and respond to calls according to established telephone etiquette procedures.
  • Route and transfer calls for pick up.
  • Page customers and authorized employees when requested.
  • Answer general inquiries about scheduled facility events.
  • Handle emergency or prank calls according to established procedures.
  • Check Hotel and RV park locations for availability.
  • Make reservations, give confirmation numbers, and explain cancellation policies.
  • Make changes to reservations or confirm reservations as needed upon request.
  • Cancel established reservations upon request and provide caller with cancellation number.
  • Cross reference reservations to accommodate customer preferences and requests.
  • Set up Hotel and RV park group blocks.
  • Route selected charges to group master.
  • Inform caller of rates and applicable taxes based on room type and time frame of reservation.
  • Verbalize to customers and note on reservations when selected discounts apply.
  • Provide information to callers about applicable rules, regulations, and policies in regards to children, pets, and pool/exercise room usage.
  • Provide caller information about carry-in alcohol beverage policies.
  • Foster superior work relations and communication with all departments.
  • Follow strict policies concerning release of confidential information about guests and employees.
  • Remain abreast of all emergency procedures including medical, environmental, bio-hazardous, bomb threats, power outages, fire, and robbery.
  • Report all hotel and RV park concerns and potential problems immediately to departmental supervisors.
Requirements:
  • High School Diploma or G.E.D.
  • Minimum two years post-secondary courses in computer systems and software preferred.
  • Previous telephone operator or related work experience.
  • Minimum 5 years of related computer systems experience.
Selection Guidelines:
  • Completed employment application and/or In-house Transfer Form and resume, if desired.
  • Rating of education and experience.
  • Oral interview.
  • Reference check.
  • FBI background investigation.
  • Job-related tests may be administered.

  • Customer Service Representative

    2 weeks ago

    Lansing, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - 4800 W Saginaw HwyJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a...

  • Customer Service Representative

    3 days ago

    Lansing, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will play a vital role in delivering exceptional customer experiences. Your responsibilities will include:Key Responsibilities:Greet customers in a friendly and welcoming manner, ensuring a positive experience from the start.Take customer orders...

  • Customer Service Representative

    3 days ago

    Lansing, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will play a vital role in ensuring our customers have a positive experience. Your primary responsibilities will include:Key Responsibilities:Greet customers and provide a welcoming atmosphereTake customer orders using our Point of Sale...

  • Customer Service Representative

    4 days ago

    Lansing, Michigan, United States Feldman Automotive Group Full time

    Job DescriptionJob Title: Call Center RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Feldman Automotive Group. As a Call Center Representative, you will be responsible for answering customer calls and establishing follow-up appointments for our service department.Key...

  • Customer Service Representative

    4 days ago

    Lansing, Michigan, United States Jim Hanlin - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and...

  • Customer Service Representative

    3 weeks ago

    Lansing, Michigan, United States The Auto Club Group Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and customer-focused Customer Service Representative to join our team at The Auto Club Group.About the RoleAs a Customer Service Representative, you...

  • Customer Service Representative

    1 week ago

    Lansing, Michigan, United States Planet Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Provide a...

  • Customer Service Representative

    2 weeks ago

    Lansing, Michigan, United States Granger Waste Services Full time

    Customer Service RepresentativeAt Granger Waste Services, we're committed to delivering exceptional service to our customers, communities, and coworkers. As a Customer Service Representative, you'll play a vital role in building strong relationships and resolving issues to ensure our customers' waste and recycling needs are met.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Lansing, Michigan, United States Jim Hanlin - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and...

  • Customer Service Representative

    3 days ago

    Lansing, Michigan, United States U-Haul Full time

    Customer Service Representative OpportunityAre you a people person looking for a rewarding career? Do you enjoy helping others and providing exceptional customer service? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team!As a Customer Service Representative, you will be the face of U-Haul's exceptional service,...

  • Customer Service Representative

    4 weeks ago

    Lansing, Michigan, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    3 weeks ago

    Lansing, Michigan, United States Planet Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Provide a...

  • Customer Service Representative

    3 weeks ago

    Lansing, Michigan, United States Spherion Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our dynamic team. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving issues effectively.Key Responsibilities:Deliver exceptional customer service and resolve issues...

  • Customer Service Representative

    2 weeks ago

    Lansing, Michigan, United States City of Lansing, MI Full time

    Parking Office Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our Parking Office team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to the residents and visitors of the City of Lansing.Key Responsibilities:Process...

  • Customer Service Representative

    4 weeks ago

    Lansing, Michigan, United States Pinnacle GI Partners Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Pinnacle GI Partners. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our patients and their families.Key Responsibilities:Greets patients and performs check-in/out processCollects...

  • Customer Service Representative

    3 days ago

    Lansing, Michigan, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. **Key Responsibilities:** * Assist customers with inquiries, complaints, and policy changes * Provide accurate and timely information regarding insurance products and services * Process policy...

  • Customer Service Representative

    2 days ago

    Lansing, Michigan, United States Staffing Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Staffing Inc. in Grand Rapids, Michigan. As an employee-owned company, we take a personal interest in our team members' success and provide a comprehensive plan to attract, retain, and develop our people.The ideal candidate will have excellent communication skills,...

  • Customer Service Representative

    4 weeks ago

    Lansing, Michigan, United States Peckham Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Peckham. As a Customer Service Representative, you will be responsible for providing exceptional customer service to U.S. citizens via phone calls. You will utilize a computer-based knowledge system to answer general questions about policies, practices, procedures,...

  • Customer Service Representative

    3 weeks ago

    Lansing, Michigan, United States Henry Walker - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Henry Walker - State Farm Agent.Job SummaryThis role involves providing exceptional customer service, resolving inquiries, and coordinating with other team members to ensure seamless customer experiences.Key...

  • Customer Service Representative

    4 weeks ago

    Lansing, Michigan, United States Check 'n Go Full time

    Job Description:**Customer Service Representative**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Lansing, MI. As a key member of our team, you will be responsible for providing exceptional customer service, handling cash transactions, and processing loan applications.Key...