Emergency Response Coordinator

2 days ago

Allen, Texas, United States AMR Corp. Full time
Job Summary

As an Emergency Response Coordinator with AMR Corp., you will be responsible for answering incoming non-emergency calls using AMR Dispatch triage procedures. You will assign calls to the appropriate dispatcher while maintaining a professional, courteous, and customer service-oriented demeanor.

Responsibilities
  • Answer all non-emergent EMS calls for service, collecting important information from the caller, determining the caller's needs, and entering the required information into the Computer Aided Dispatch System.
  • Implement and demonstrate compliance of AMR Dispatching triage procedures on all applicable calls as a standard of care.
  • Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers.
  • Responsible for completeness and accuracy of paperwork related to your position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift.
  • Responsible for generating applicable reports and checking for accuracy.
  • Assist dispatchers as needed.
  • Work with other departments to ensure mutual organizational goals are pursued and achieved.
  • Support, maintain, and uphold established corporate and departmental policies, procedures, objectives, quality improvement, and safety standards.
  • Maintain competency and enhance professional growth and development through continuing education, conferences, and seminars.
  • Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
  • Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions, and participate in quality improvement activities as they relate to all established standards.
  • Ability to work a rotating shift schedule, including nights, weekends, and holidays.
  • Must type 30 wpm and pass CritiCall Exam with a minimum score of 80%.
Qualifications
  • High school diploma or equivalent.
  • Skilled in reading and writing English.
  • Ability to communicate clearly on the radio and telephone.
  • Ability to record, transmit, and report information accurately.
  • Ability to efficiently utilize all equipment assigned to you.
  • Ability to manage multiple tasks simultaneously.
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and non-emergency calls.
  • Ability to understand basic computer applications.
  • Minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher (Preferred).
  • Availability to work Nights, Weekends, and Holidays.
Working Conditions and Mental/Physical Requirements
  • Must be able to perform job duties in a fast-paced environment.
  • Attention divided between issues requiring multi-tasking.
  • Deal with emergency and time-sensitive situations on an ongoing basis.
  • Able to perform under circumstances of emotional stress.
  • Ability to make quick and accurate critical decisions.
  • Frequently required to sit for long periods of time.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Hearing: Perceiving the nature sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.

If you are passionate about assisting with helping the community in their time of need, apply today.

GMR Employees, if you know someone like you, have them add your name to their application and receive a Referral Cash Bonus.

PLEASE NOTE: COVID-19 vaccination is NOT a condition of employment, or for consideration for employment with the GMR Family of Companies. However, upon acceptance of offer and joining the GMR family, you will be required to submit your COVID-19 vaccination status of either vaccinated or not vaccinated.

EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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