IT Support Specialist
4 weeks ago
Job Title: IT Support Analyst
Job Summary:
DirectedLINK is seeking a skilled IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues.
Key Responsibilities:
- Provide first-level support for customers within the organization
- Deliver practical solutions to applications/technology problems and issues
- Train end-users on technology
- Support desktop and application technologies such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
- Support applications and technologies such as Trend Micro Antivirus, Citrix, Active Directory, TCPIP, DNS, DHCP, WINS, VPN client configuration, Microsoft Exchange/Outlook, Microsoft Excel, SQL or Microsoft Access database, and Remote control tools – Bomgar
Requirements:
- Bachelor's Degree or equivalent work experience in a related field
- IT certifications or equivalent work experience
- 3+ years' experience supporting desktop and application technologies
- 2+ years' experience supporting applications and technologies such as Trend Micro Antivirus, Citrix, Active Directory, TCPIP, DNS, DHCP, WINS, VPN client configuration, Microsoft Exchange/Outlook, Microsoft Excel, SQL or Microsoft Access database, and Remote control tools – Bomgar
Working at DirectedLINK:
Our company culture emphasizes collaboration and team building. We offer growth opportunities and minimal outsourcing. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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