Collections Specialist

2 weeks ago


Cypress, California, United States YAMAHA MOTOR Co. Ltd. Full time
Job Title: Collections Specialist

Yamaha Motor Corporation, USA is seeking a skilled Collections Specialist to join our Finance team in Cypress, CA. As a key member of our team, you will be responsible for collecting and handling past due accounts, securing collateral, and curing delinquency.

Key Responsibilities:
  • Handle inbound and outbound calls for past due accounts, maintaining composure and professionalism while collecting and negotiating payment arrangements.
  • Interface with servicing vendors to ensure coordination of collections efforts and communication of payments received.
  • Assist with right to cure notices, NOI's, deficiency letters, and other correspondence.
  • Support insurance and GAP claims.
  • Understand and adhere to company policies and procedures, as well as state and federal laws and regulations regarding consumer contact and dialogue.
  • Provide backup support for the Recovery, Repossession, and Remarketing Administrator.
Requirements:
  • Associate's degree or equivalent combination of education and experience.
  • 5 years of experience in collections, skip tracing, and/or auto finance industry preferred.
  • Strong knowledge of FDCPA, FCRA, and multi-state repossession laws.
  • Excellent written and verbal communication skills, with proficiency in MS Office.
  • Strong negotiation and persuasion skills, with the ability to handle difficult conversations and manage stress.
  • Ability to prioritize, multitask, meet deadlines, and adapt quickly to changes in a fast-paced environment.
  • Good judgment and problem-solving skills.
What We Offer:
  • 401(k) and Profit Sharing.
  • Fertility Benefits.
  • 37.5-hour workweek.
  • Medical, Dental, Vision.
  • Life and AD&D Insurance.
  • Wellness Program.
  • Short-Term Disability Coverage (for hourly roles).
  • Long-Term Disability.
  • Student Debt Repayment Benefits.
  • Ability to borrow Yamaha product.

Yamaha Motor Corporation, USA is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.



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