Collections Specialist
2 weeks ago
Yamaha Motor Corporation, USA is seeking a skilled Collections Specialist to join our Finance team in Cypress, CA. As a key member of our team, you will be responsible for collecting and handling past due accounts, securing collateral, and curing delinquency.
Key Responsibilities:- Handle inbound and outbound calls for past due accounts, maintaining composure and professionalism while collecting and negotiating payment arrangements.
- Interface with servicing vendors to ensure coordination of collections efforts and communication of payments received.
- Assist with right to cure notices, NOI's, deficiency letters, and other correspondence.
- Support insurance and GAP claims.
- Understand and adhere to company policies and procedures, as well as state and federal laws and regulations regarding consumer contact and dialogue.
- Provide backup support for the Recovery, Repossession, and Remarketing Administrator.
- Associate's degree or equivalent combination of education and experience.
- 5 years of experience in collections, skip tracing, and/or auto finance industry preferred.
- Strong knowledge of FDCPA, FCRA, and multi-state repossession laws.
- Excellent written and verbal communication skills, with proficiency in MS Office.
- Strong negotiation and persuasion skills, with the ability to handle difficult conversations and manage stress.
- Ability to prioritize, multitask, meet deadlines, and adapt quickly to changes in a fast-paced environment.
- Good judgment and problem-solving skills.
- 401(k) and Profit Sharing.
- Fertility Benefits.
- 37.5-hour workweek.
- Medical, Dental, Vision.
- Life and AD&D Insurance.
- Wellness Program.
- Short-Term Disability Coverage (for hourly roles).
- Long-Term Disability.
- Student Debt Repayment Benefits.
- Ability to borrow Yamaha product.
Yamaha Motor Corporation, USA is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.
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