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Customer Service Liaison

2 months ago

Bolingbrook, Illinois, United States Actalent Full time
{"title": "Customer Service Liaison", "content": "Job Summary

Actalent is seeking a skilled Customer Service Liaison to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Serve as the primary point of contact for customers, interpreting and implementing their instructions for custom manufacturing products.
  • Update customer records and prepare and send quotes and written proposals to customers and potential clients.
  • Collaborate with sales, marketing, and operations teams to deliver outstanding customer service.
  • Resolve billing issues, process product exchanges, and manage order acknowledgments.
  • Track shipment status of customer orders.
Requirements
  • Proficiency with telephone, call center technology, and Microsoft Office suite.
  • Basic understanding of business math principles for job estimation.
  • Excellent interpersonal and communication skills (both verbal and written).
  • Associates degree preferred.
  • Strong organizational and problem-solving abilities.
  • Previous experience in sales, ideally selling custom manufactured products.
  • Computer literacy on company-supported programs.
  • Ability to read engineering drawings.
  • Knowledge of the company's Quality Management System.
About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. We maintain an inclusive environment through persistent self-reflection, building a culture of care, engagement, and recognition with clear outcomes, and ensuring growth opportunities for our people.

", "lang_code": "en-US"}