Chief Banking Operations Director
5 days ago
Job Title: Chief Banking Operations Director
Overview:
The Chief Banking Operations Director plays a pivotal role at Everwise Credit Union, driving the strategy and direction of our retail banking operations. This leadership position oversees the development and implementation of comprehensive strategies to enhance member service experiences and drive business growth across targeted markets.
Key Responsibilities:
- Sales Strategy Development: Collaborate with key leaders to formulate strategies for improving sales performance and enhancing member engagement across various retail banking channels.
- Operational Leadership: Provide strategic direction and guidance to teams responsible for delivering exceptional member service experiences through branches, contact centers, online, and mobile platforms.
- Business Growth: Foster a culture that prioritizes fairness, compliance, and continuous improvement while driving corporate service experience and business development initiatives across banking operations.
- Transformation and Modernization: Lead strategic efforts to modernize sales and service delivery channels, focusing on improved member experience, operational efficiency, and overall growth.
- Leadership and Talent Management: Recruit, develop, and coach talented professionals to support the achievement of organizational goals and objectives.
Required Skills and Qualifications:
- Executive Leadership: Proven track record of executive-level leadership experience in retail banking or related industries, with a focus on driving business growth and improving member experiences.
- Strategic Thinking: Excellent strategic thinking and problem-solving skills, with the ability to analyze complex business challenges and develop effective solutions.
- Communication and Influence: Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels within the organization.
- Talent Development: Ability to identify, develop, and retain top talent, fostering a culture of innovation and excellence within the organization.
- Industry Knowledge: In-depth knowledge of contemporary retail and contact center operations, as well as banking service and sales practices.
Compensation:
We offer a competitive salary of $150,000 - $180,000 per year, commensurate with experience, plus a comprehensive benefits package.
Everwise is an Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
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