Customer Success Strategist
2 days ago
We are seeking a seasoned Customer Success Strategist to join our team at Pixalate, Inc. in New York. The successful candidate will leverage their programmatic expertise and knowledge of the digital landscape to establish and maintain active relationships with key clients.
This is a remote role that requires occasional travel to meet with clients. Our ideal candidate is a self-starter who can thrive in a startup environment and is passionate about delivering exceptional customer experiences.
Key Responsibilities- Manage the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals, and upsells, as well as quarterly business reviews.
- Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers.
- Maintain awareness of client needs and opportunities for expansion, ensuring Pixalate product adoption, client satisfaction, and account health.
- Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value.
- Bachelor's degree in technical, business, or related field, or equivalent experience.
- 2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors.
- Highly skilled in MSFT Excel (pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA.
- Understanding of digital media ecosystem terminology and ad operations tools and practices (campaign optimization, javascript, tagging, cookie, macros, and platforms).
- Demonstrable ability to take ownership and accountability, acting on client goals and objectives in a technical environment.
- Self-starter capable of thriving in a startup environment, with excellent written and verbal communication/presentation skills.
- Proficiency with spoken and written English, a second language is a plus.
The estimated annual salary for this role is $120,000-$150,000, based on industry standards and market conditions in New York. We offer an excellent benefits package, including medical, dental, and vision insurance, unlimited PTO, 401k, monthly internet reimbursement, remote work options, and a competitive compensation package.
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