Client Experience Manager
20 hours ago
This is a key position within the Ascena Retail Group, responsible for developing and implementing training initiatives and education tools to enhance the client experience across all aspects of our brands.
Key Responsibilities- Partner with the Director, Client Experience to create and produce training content that fosters a selling culture rooted in hospitality principles.
- Develop seasonal frameworks and execute communication cadence for education tools and experience initiatives, integrating with daily business and brand program communications.
- Serve as a content producer for styling, service, and other content types to inform, engage, and inspire our field teams.
- Co-manage our intranet platform editorial calendar and supporting content planning with Store Communications team members.
- Consult and collaborate with cross-functional partners on associate education needs for program rollouts, campaign events, and activations.
- Leverage performance measuring tools to ensure consistency in level of service and inform future improvements.
- 3-4 years of experience in crafting and executing retail-focused service training and styling education.
- Bachelor's degree or equivalent work experience in Business, Communications, Marketing, or Digital Strategy.
- Genuine affinity for fashion, balanced with an understanding of business and emerging trends.
- Ability to work cross-functionally and collaborate, gain alignment, influence, and problem-solve.
- Strong communication skills (verbal & written) with the ability to organize, apply hierarchy, and simplify content for various audiences and mediums.
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Senior Client Experience Manager
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Senior Client Experience Manager
1 day ago
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Client Experience Specialist
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Client Experience Group
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Client Experience Group
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Client Experience Specialist
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Workplace Experience Manager
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Client Relationship Manager
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