Client Experience Manager

20 hours ago


New York, New York, United States Ascena Retail Group Full time
About the Role

This is a key position within the Ascena Retail Group, responsible for developing and implementing training initiatives and education tools to enhance the client experience across all aspects of our brands.

Key Responsibilities
  • Partner with the Director, Client Experience to create and produce training content that fosters a selling culture rooted in hospitality principles.
  • Develop seasonal frameworks and execute communication cadence for education tools and experience initiatives, integrating with daily business and brand program communications.
  • Serve as a content producer for styling, service, and other content types to inform, engage, and inspire our field teams.
  • Co-manage our intranet platform editorial calendar and supporting content planning with Store Communications team members.
  • Consult and collaborate with cross-functional partners on associate education needs for program rollouts, campaign events, and activations.
  • Leverage performance measuring tools to ensure consistency in level of service and inform future improvements.
Requirements
  • 3-4 years of experience in crafting and executing retail-focused service training and styling education.
  • Bachelor's degree or equivalent work experience in Business, Communications, Marketing, or Digital Strategy.
  • Genuine affinity for fashion, balanced with an understanding of business and emerging trends.
  • Ability to work cross-functionally and collaborate, gain alignment, influence, and problem-solve.
  • Strong communication skills (verbal & written) with the ability to organize, apply hierarchy, and simplify content for various audiences and mediums.


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